HypericeReviews of hyperice.com

Vyper 2.0 has begun falling apart and rattling loud. The product is still under warranty and I would like to send it back ASAP. I’ve attempted to contact customer service multiple times but it seems that “HyperCare” is not capable of doing their job efficiently. I’m a professional in the field of Strength & Conditioning and this customer service combined with lack of product durability is extremely disappointing.

Wish I read these reviews before buying bad experience as well with the customer service spend $250 on a product and there email bounces back and no one picks up the phone. After making the purchase the delivery information and confirmation should be emailed and nothing was. Did provide a tracking number but nothing comes up on FedEx. Hyperice please step up your customer service and GIVE MY MOMEY BACK if your not sending me the product.

They sant wrong products for me. So I tried to send email and make a phone call both of them are no response.

Terrible service, no one respond my email for more that 2 weeks. I bought Venom shoulder left during the Christmas, and is not working at all, I do follow the exactly instructions and the power seems already damaged. Then I send them a lot email and send message on Instagram, but no one responded to me. that’s ridiculous!!!!

They have worst customer service i have ever experienced. I ordered Hypervolt on Jan 1st, and Hyperice charged me same day. Today is Jan 10th, and there has been no indication of shipment or ship notice. I contacted them via emails twice (no reply yet) and called once on Jan 6th. They said on the phone that they would ship this week, which never happened. I understand that they are busy from accumulated orders from holiday season, but no response to emails is totally unacceptable. If they don't ship in a few days, i will call CC company and ask help to get my charge back. I wouldn't recommend anyone to buy through Hyperice.

Purchased a Hypervolt on 1/2/20. Received 1/9/20. I contacted customer support on 1/7/20 via the chat feature. The feature worked perfectly and once I was in queue the rep quickly helped me answer when my product shipped and provided the shipping information. Product received and WOW. I have no complaints whatsoever with the product or customer service.

Customer Service is aweful. I waited well over an hour because I need a new charger. I was told they were sending me a charger but I received no email confirmation and have not received the charger for my hypersphere. I tried contacting them again but the server is down. Buyer beware.

Great product, absolutely the worse customer support I have had the displeasure in dealing with. Won't ship product. Won't return emails. Web site support just points you to email them, which again, doesn't get responded to. Chat isn't live. Call them and you simply are told to email them. Major issues not worth investing more money into. Will ask my CC for a charge back and move to another brand. Hi, I waited another week because for some reason I hold out hope that companies actually care but... Still ZERO response from their customer service after two direct and separate attempts and ZERO response about an order placed over 3 weeks ago. Even though Hyperice responded to this review and said their Chat was open, this is simply wrong. Yes, I am sure I could respond back with my order number to the direct message I received and get pushed to the front of the queue, but this just hurts other unhappy people. I would rather take my business elsewhere. Must be nice to be a company making so much money you simply don't need to care about reputation or customers.