HypericeReviews of hyperice.com

I had a problem. They called me the next day and solve the problem to my liking.

Ordered a device from Amazon, and it was supposed to be signature required!! It says delivered, but nothing! Amazon refuses to help me and last time I messaged Hyperice on January 12th at 12:35 pm about a different question, they have yet to respond!! Love being out $130!! Edited: neighbor had the package because it was misdelivered!! I sent William copies from my surveillance cameras after he was EXTREMELY rude and accused me of lying!! Returning it because it’s a horrible business!!

The Hyperice team responded to my inquiry in less than 12 hours with a resolution to my issue. Their customer service is exceptional as is the product.

I reached out to them about a military discount and they got back to me within hours!! As soon as I received the discount I completed an order for the Novatec 3.0 boot and hip package! Excellent customer service for sure!!

Fab product, great after service care. Thoroughly recommend them.

Received my brand new Hypervolt 2 Thursday. Followed all the start up directions carefully. Device will not charge (pulsed red for 10 hours on charger), and hence will not operate. Called Hyperice Friday morning. Call was directed to voicemail. LM. No return call. Emailed Support twice. No response. Called again Monday morning. Call was once again directed to voicemail. Once again, no return call. Placed request to return device and verify order number, as Hyperice says you must have the correct order number to generate a return. No response at all. Needless to say I am not a very happy customer.

Love the product, but customer service has been horrible. The battery pack for our Legs product died after 8 months. While still within the 12 month warranty period, have had a difficult time getting them to replace it for us. Have exchanged several e-mails with customer service and provided all information they requested, but still can't get a final response with a commitment to replace. Very frustrating experience.

We were fairly early adopters for the NormaTec unit, and have faithfully used it for over 3 years. My husband is a Medical Doctor, and saw benefits clinically in the utilization of this device, even beyond sports medicine treatments. Our family are three are active, and the NormaTec is fantastic after a tough workout. Our unit stopped working about two weeks ago, and we contacted customer support, not expecting much due to the age of our product. They pleasantly surprised us, and provided prompt, efficient, and excellent customer care. I would like to recognize Alejandra for her dedication in assisting us with the resolution of our problem. I am positive that we will replace our NormaTec when the time comes, as Hyperice has demonstrated wonderful customer support. With much gratitude! Danielle