HypericeReviews of hyperice.com

Breanna and Valeria made my experience horrible! I asked a simple question and it took them over 15 emails to give me a STRAIGHT answer! And lies a few lies too! Your request (1226163) I ended up returning the boots! Horrible customer service! They don't read the questions, just copy and paste generic prompts! Ai could do better! They also lied about the return process! OMG horribly disappointed!!

La tête de mon Hypervolt Go 2 était HS. À l'origine, je contactais le service client simplement pour acheter les pièces nécessaires afin de le remettre en état. À ma grande surprise, après seulement quelques échanges par mail et l'envoi de quelques photos, le service client m'a renvoyé un appareil neuf ! Il faut préciser que mon appareil n'était pourtant plus sous garantie... Un immense merci pour ce geste commercial rare et pour votre professionnalisme. Je recommande Hyperice à 100 % !

Jackie is smart, friendly, and efficient. She made me trust the brand. Thanks!

I received my order, and realised after a full day of charging the heated applicator wasn’t working. I emailed Hyperice for guidance and they didn’t hesitate to offer their support. Within the first hour of emailing I had a reply helping my troubleshoot my problems, and after a few go’s it was evident the attachment was faulty. Hyperice sent me a return label, and and asked me to send it back to them free of charge, then they placed me an order for a replacement. Very happy with all the communications, more companies should take a leaf out of Hyperice’s book on customer service, 10/10, a pleasure to deal with. Thank you! ☺️

I work for Club Studio and the staff have always been so helpful with quick replies with our equipment needs and any questions and concerns we have with the products.

My hip attachment broke after owning the product for about 7-months and they sent me a hip compression attachment right away after answering a few easy questions and sending a picture. I would recommend Hyperice to anyone looking for a compression setup! Their customer service and overall products are the best.

I rarely review products or services but am very pleased with both the hyperice leg compression and hip compression devices, and the service provided by the company after we encountered a problem with the equipment. We followed prompts to email the customer service people at Hyperice and they were very quick to respond and replace the equipment. It confirmed our decision to purchase the products in the firat place - which, by the way, have been fantastic at helping us recover from difficult workouts and just overall long days of activity. Great stuff!

Breanna (Hyperice Agent) was very engaged and helpful with my Hyperboots defect. She helped me return the boots for inspection and expedited shipment of my replacement boots once mine were confirmed received by Hyperice. I appreciate companies who stand behind their products - and at these price points it's expected. Breanna and Hyperice came through!