HypericeReviews of hyperice.com

I ordered the Hyper Boots with next-day delivery, but the package never arrived. When I contacted Hyperice customer service, they were unhelpful and failed to resolve the issue. Extremely disappointing experience and poor customer service.

I emailed customer service as I like my Hypervolt Go 2 device but would like the Full Ball attachment rather than what comes with the unit. Customer Service responded quickly and sent me the attachment that I was seeking, at no charge. Very good Customer Service!

My massage gun abruptly broke down due to some mechanical failure. Knowing I was still under the limited manufacture warranty, I expected to have to jump through hoops to claim it. Yoshua, the specialist I connected with, jumped in and guided me through the steps. With his help, and a lot less time than I expected, I was told that they'd replace my unit. Overall, a very frictionless experience.

Two years ago my physical therapist used a hyperice back massager on me. It worked so well that I purchased one for home. To date, I use it every day, it helps not only my back but my hips as well. Imagine my dismay when I couldn’t get it to charge. I called the product office and had the most amazing customer service ever! They identified the issue. A new charger was shipped to me free of charge and it works again. What a relief!

Excellent product and even better customer service!!! They go out of there way to make sure the customer is satisfied and happy with their product and services!!! They are a great company! 5 Star ⭐️

Excellent support experience.... After being very happy with my purchase of a Hypersphere Go I decided to purchase a Hypervolt2 massage gun. A few months after getting solid use out of it and purchasing the heated head the gun started acting up. I tried calling the support line and was outside of office hours. Reaching out via email I had a response a couple hours later. The overall process of discussing the issue, diagnosing, and settling on a warranty replacement was a very simple process. The support agent I worked with was great. Have to give Breanna credit for being great to interact with and being very prompt with her answers and helping me get a quick resolution. To the credit of the rest of their team the following day they saw the missed calls I made to the support line and they called me back to check if I still needed assistance. Even though I had an issue with the Hypervolt2 I've had no problems with my Hypersphere after a few years of regular use. The replacement massage gun works better than the original I purchased. Leads me to believe it was a defect rather than a design flaw. Hyperice did exactly what you want to see in that situation and they quickly resolved the issue. Safe to say I'll be purchasing more from Hyperice in the future

Jack provided excellent customer service and great guidance regarding next steps for an issue with a product replacement request under my warranty.

Lost my charger and it was replaced the same day I contacted customer service. Great job by Breanna and the team. TYvM