HypericeReviews of hyperice.com

asked for order 41337 to be cancelled which they did, value of order over $1500. They also advised that refund had not been processed and did not advise when refund would be processed. No customer service number to call, just an email address. Very poor service

My experience was outstanding. I spoke with Jack, and I shared my issues with two products that didn’t work anymore. He made it right with replacements and I highly recommend this company. They care about the people just as much as their products.

The Hyperice Support team (including, but not limited to, Alex, William, Alejandra, and Jack) was incredibly helpful and timely in meeting our needs to replace specific devices. They answered our calls, responded to emails, helped coordinate shipments, etc. They genuinely care about their communication, their level of support, and they operate under a sense of urgency.

good customer service with my online faulty replacement.

Valerie, the Hyperice customer support rep I worked with went above and beyond helping providing support when I needed help

I used Hypervolt for years. The original Pro device served me for 4 years. The 2 Pro has a design fault: the rubber grip will expand and prevent the battery from maintaining a consistent connection to the device. I reached out to Hyperice and they said the 3 Pro model is a completely new design and doesn’t suffer from this issue. They offered me an upgrade option to the new model.

As a Brazilian Jiu-Jitsu athlete, instructor, and someone constantly balancing the demands of professional life, recovery is not a luxury, it’s a necessity. Investing in the Normatec legs, hips, and arms systems has honestly been one of the best decisions I’ve made for my health, performance, and overall recovery. After long days on the mats, intense training sessions, or nonstop weeks managing operations and events, these systems have helped my body recover in ways that traditional stretching and rest simply could not. The difference in circulation, soreness reduction, and overall readiness is immediate. It has become part of my routine. What makes it even better is that my wife now uses all of the systems as well, and she absolutely loves them. It has turned into something that benefits both of us physically and mentally, especially with how demanding life can get. I would highly recommend investing in the full setup if recovery, longevity, and performance matter to you. This is not just a product purchase, it feels like an investment into your body and quality of life. Special thanks to Jack Reid in Boston for taking the time to present the products at the Reggie Lewis Center. His professionalism, knowledge, and passion for recovery technology really stood out and made a lasting impression. Outstanding experience all around

I fell in love with Hyperice products! As a person with many chronic conditions not only do I find their devices useful they are necessary to the best quality of life I can achieve! In addition to the high quality, every question and issue I've had has been dealt with quickly and warmly. I'm made to feel heard, and could not be happier with their customer service. They have in me, a devoted shopper and walking ad for their products and people. THANK YOU!!