HVAC DirectReviews of hvacdirect.com

Not a trusted company to buy from, Two days ago i ordered 2 compressors that i found online from Hvacdirect.com, since the compressors are about $1500 each i decided to call to hvacdirect.com directly to make sure compressors are available, I called and did the order with hvacdirect.com representative and he collect my credit card over the phone and he inform me that it will take 7 to 10 business days for the compressor to arrive on our store in Florida, two days after i was notified on my credit card account that my charge to hvacdirect.com was chargeback, i called them to find out whats the issue and they representative told me that the order was canceled due to the price change, he told me that this compressor is $2400 each and not $1500 each so the only option for me is to do a new order and pay $4800 for 2 compressors instead $3000 for two of them, i was in shock, we as an hvac contractor already sold to our customer the 2 compressors base on the first quote and now we need to call our customer and tell him that the price have been change and it will take more days for him to get the compressors. I asked hvacdirect.com representative to honer the price and he told me that he cant do anything and it will ask a manager to call me back in 10 minutes to discus the issue. Just to mentioned i never got any email from hvacdirect.com to tell me they cancel the order they just cancel it with out to inform us, we could wait 7 days for the compressor and not get it if i wasn't put attention to my credit card transaction and see that they charge it back. and off course Manager never called.

It’s a good system

Everything from order to delivery worked well without any issues I was contacted when I needed to be. HVAC Direct did not have the unit i ordered they contacted me and upgraded me to next size at no charge. I will be using HVAC Direct for every purchase from now on. Thank you HVACD

Customer service was great. Sales people were very knowledgeable. I had some energy code questions and the customer service bent over backwards to get me answers.

Fast delivery

fast shipping.. i had problems with cc company and ordered an extra unit and had to pay 400.00 to ship back. but all seems to be well. had missing parts, but finally got them. would use them again.. thanks

package unit was originally shipped through RL. It arrived damaged, half off a pallet and with now packaging. I refused to take it off the truck or even touch it. After calling HVAC Direct about the unit I received an email with the shipping info for the replacement unit. It arrived neatly packaged from a different carrier. Great customer service.

I have received the shipment and it was delivered on time