HVAC DirectReviews of hvacdirect.com

rep on the phone was good to talk to and provided new information. Only thing that is disappointing is the installation manual is not as detailed as I thought it would be.

Shipping took about 2 weeks which was expected with such a big item. No issues, boxed perfectly. Wonderful email communication about shipping, and the most amazing response time I have ever experienced. (Less than 10 minutes for a response when I emailed) would highly recommend!

The staff was extremely helpful. There were a few issues with my order. The furnace I ordered wasn't available, so they had to substitute a different one. The original one didn't match the specs of the original one I ordered. When I called them, they were very willing to help correct the issue and found a comparable furnace to the original one I ordered. The second problem happened when they returned the old furnace, they returned the entire order. I called them again and they got the rest of the order to my house in a couple days. The prices were fair and the customer service was awesome. They just need to work on communicating.

FAST FREE DELIVERY

Order #1000409038 purchased 02/06/2023 4 ton ACIQ Heat Pump. I purchased this unit last year and installed it for the winter of 2023 of which we had a mild winter. But this winter we have a terrible winter with temperature's down to 10 degrees. as I write this review the outside temp. is 15 degrees and I'm sitting in a 72 Degree room and the unit has no electric heating coils. The amps on the unit is 10 . So it costs me about 29 Cents per hour to heat my 2500 square FT. home. thanks again for a Great product Grant Hurd Moneta Va

Shipped fast and received quickly. Ordered on 12/12/24 & received on 12/18/24. Self installed on 12/21/24. The following power bill was $120 less than the same time the previous year, Even with using 2 electric portable heaters for almost 2 weeks. Loved that shipping was free!

Good service, product arrived in a good shape but the shipping could be a bit faster.

Price was right, delivery was on-time.