HVAC DirectReviews of hvacdirect.com

Placed my order, unit I ordered was not available. Gave me a replacement option which I stupidly agreed to. The equipment arrived and was installed by licensed HVAC technician. Outside unit will not come on. Had 3 different HVAC technicians out and they all say the same thing, that the unit is not responding to commands that it has some kinda internal issue. Been on the phone with service dept. numerous times and still no resolution. Haven’t even offered to send me a replacement unit yet. Really extremely frustrated at this point. Not sure how this will turn out. I’ll update when I get some kind of resolution to this problem

Unparalleled Perfect Price, Transaction and Service. I wanted to thank HVAC Direct for sending my shipments so promptly! I ordered the 60,000 BTU 80% AFUE 9-Speed Single Stage Goodman Gas Furnace on a Sunday night and received it the next Wednesday morning. That is just plain INCREDIBLE!! I mean, truly A++++. Perfect packing and shipping condition, and I fired it right up and it ran beautifully. I have referred others to you already! Before I put in my order, I did see the furnace for $50 cheaper at 2 other sites, but when I read the reviews there were some very disturbing reviews. Also the 2 sites looked the same except for the company name, which is always a red flag on the Internet. The reviews were very good at HVAC direct. so I ordered with them. I am sure glad I did. Also, I had a question and emailed the invoice to the service email on the invoice. I received a response the same day with a delightful response. Customer service is A+++++ for sure. I intend to order their "3.5 Ton 13.4 SEER2 80,000 BTU Goodman Gas Packaged Unit" probably later this year to replace that unit, and sincerely promise that I will be ordering from HVACDirect. It feels so good when you find a perfect provider, so I will be a customer for life.

I purchased a Trane heat pump system from HVAC Direct in Oct 2024 and I had it installed in Dec 2024.I am very happy with the performance of this equipment as well as the quality of the Trane name. The price I paid was very acceptable and it was shipped to me as fast as I could hope. I have run it for two months now and it works really well.I am very happy with the way everything worked out.Trane is an excellent name in quality equipment.

very happy with hvacdirect. Miguel worked with me and honored a price match from ac direct .com on my goodman order from you.

Great Customer Service, she hear my problem and help me right away founded it my past order and help me with my questions about my warranty of my AC unit Thank you Sandra Risco

I received it a few weeks ago. I still haven’t installed it yet.

I can not give my experience with HVAC Direct more than 2 stars. I have 2 split systems in my home and ordered single stage basic units to replace them with. Initially ordered RunTrue units but got a call they are no longer available in 410a even though they are still listed on their website oddly enough. Staff talked me into ACIQ, which I wasn’t opposed to but the outdoor condensers are 2 different colors although both made by the same company Carrier and both matched in their website photo listings. They also arrived with coils marked up even though shipping was excellent. These models have no protection around the coils unfortunately and get marked up easily. And lastly, I just noticed 1 condenser is manufactured in 9/2024 and the other was made in 9/2021. Seems like a new old stock to me! They’re not willing to pay return shipping costs so I’m stuck with the stuff. Not very happy about this one!

I had a few issues with order but would ordsr again. I told the rep that one unit would be 20-25' away feom the condenser. Unfortunately he sent me a unit with only 25' of piping which meant it was too shirt because he didn't add the 10' for the vertical drop of the lines. I had to change the location and patch the holes in the wall. The rep should have add the additional 8-10' to the distance. Cust support was great and helpful