HVAC DirectReviews of hvacdirect.com

Received Heating and A/C unit from them, ALL appeared to be OK when I received. My customers are 80 years old, Its November in The Rocky Mountains and they asked me to install the heating system so there is no gap in service. I completed that, caught a "COLD" and waited 10 days to test before i went back to install Condenser. Removed from pallet and saw the unit was racked a bit, sheet metal IT happens no cause for alarm. I saw NO other damage to coil, big dents, nothing. I made my connection with the accucharge line set and I have a leak. Upon further investigation, the plastic tub the unit sits in smacked the coil and made small hole. I I contacted HVAC Direct and sent in pictures of unit and a detailed explanation. They said " Hey, Its sheet metal," this kinda stuff happens" I said"agree" They offered $75.00 I sent the next batch of pictures as the file was to large. Customer service was quite. I said"did you receive the next batch?" Auh,Auh yeah. contacted on the 29th, 1 day after the 30 day mark, I explained Covid, elderly customer, Thanksgiving and said I felt 1 day was a little extreme. The sent me up the line. After 3 weeks of back and forth they sent me to sales. Great. Sales stated the would give me $200.00 off a new unit, bringing it down to $2100.00 What? You want me to pay for it ALL? YES, except the $200.00 YIKES. Not going to work. Sell it to me at cost? NO, we will not. Guess who's eating this? My customers? NO, I am. A small 2 man operation, that never lets his customers down. For a Company that states "Great Customer Service" they failed. From other postings this is the norm. BEWARE.

Ordered a furnace and AC. After over a month they lost the furnace in their warehouse and will not refund my credit card. Had to dispute the charges with the credit card company. Was lied to multiple times. Do not do business with these guys!!

I had two 4 ton AC sets ordered and woke up this morning only to find an email advising me that they will not be delivered on 9/12 as promised and not even sure when they would be delivered. I am a PE and just finishing a home that went under contract yesterday, so when I received the news, it was devastating as it would definitely affect the closing date or more! So I turned to the internet and found a couple of suppliers, one being HVAC Direct. Phone them and spoke to Noreen and since everyone is out of coils or furnaces, I was not optimistic. She said she would check and call me back. Well she did and she FOUND 2 complete units! SOLD! Price s even saves me 5% and now I am switching suppliers! Thanks Noreen! Jack C., Texas

After placing an order on June 4th and going by the web site, shipping within 2-3 business days, 10 business days later they have NOT even processed the order. Called Customer Support who said we aren't sure how long it will be but it could be 7-10 days to process an order and another 5 days for shipping. When asked why the web site says shipping in 2-3 business days, they hung up. Called again and got another run around, not sure why it's taking so long. Asked for a supervisor and they hung up again. Worst Customer Support I have ever had with a company. Buyer beware, don't believe their web site or the reviews on their web site as they restrict who can leave reviews. Save yourself the aggregation, buy from anyone else even if you pay a few more dollars, at least you will get your order processed in under two weeks.