HVAC DirectReviews of hvacdirect.com

Great HVAC company who stands by their word. Fast shipping and they deliver on what they promise. Price matching team went above and beyond AFTER the sale was made. I had my order delivered but the team members (Paula, Natalie and their supervisor) went beyond price matching terms in making sure I got the best possible price.

Five stars are simply not enough to capture the level of integrity and customer service at HVAC Direct. We ran into a complex sizing and application issue regarding a new mini-split system. In any large organization, occasional miscommunications by individual employees can happen. However, it is exactly how a company's leadership handles those moments that defines its true character, and the ownership at HVAC Direct delivered a masterclass in accountability The moment I brought the situation to management's attention, their response was near instantaneous. They sprang right into action, completely bypassing any red tape, and provided a resolution that went well above and beyond to make the situation right. That kind of immediate, decisive dedication to the customer is practically unheard of in today’s market. It is incredibly rare to find a business with leadership that possesses this kind of uncompromising, old-school integrity. They stand firmly behind their customers and prioritize doing the right thing above all else. If you are looking to purchase HVAC equipment, you can do so with absolute confidence knowing that HVAC Direct truly has your back. I cannot recommend them highly enough. Pro Tip: When shopping for a new mini-split system, always remember that BTUs dictate the actual raw cooling and heating capacity your space needs, while the SEER rating simply represents how efficiently the unit produces that capacity. Double-check your exact BTU requirements for your layout before finalizing your order to ensure the perfect fit!

My Unit broke and my secondary insurance company was trying to hustle me with technician's labor cost. Since I have a technician that a friend, I decided to give him the business. Then if course the insurance company no longer would buy the equipment, so i was left trying to find my own equipment. Then, I went to Ai for help in how to buy and learn a lot about my unit. So then I Googled and Wholesale Hvac Direct popped up. After much searching, they had exactly what I needed and their prices were the best on the market - I did several comparisons. After my decision, I called and begun communicating with one of their Sales Reps named Mike, what a GEM! Mike was very professional, courteous and extremely knowledgeable of my needs and because of his business ethics, I felt comfortable to buy. Mike was there throughout the entire process and ensured when my technician picked up my unit, he had no problems and the process was effortlessly. My unit was installed, is working perfectly and my home is nice and cool, especially because my bulldogs need to be kept cool. I highly recommend Wholesale Hvac Direct for all your Hvac needs, you will not be disappointed! Satisfied Customer

Started with online ordering ended up with talking to a salesman the experience was great he was knowledgeable of equipment was patient and listened to my concerns received equipment within 10 days. The shipment was packaged and protected the extremely well. install this Mr cool unit and it runs great remarkable cost savings already. I will definitely recommend this company HVAC direct and the Mr cool unit I purchased to others. Had a small item return to HVAC direct and that process was extremely streamline. and that experience was also very good. I also talked to Danielle F who was great and connected me with Mr cool tech-support Charlie M who was also great for a small concern and they were knowledgeable and extremely friendly, patient and willing to listen. again, I would recommend the Mr. cool product I purchased for extreme heat and extreme cool. The energy saving is amazing already. i’m retired HVAC mechanic and controls tech technology in these units are way above conventional units. Definitely I’ve stepped into 21st-century. Installation was not an issue for me, but those DIY gentleman who don’t have any experience will not have any issues if they follow the directions correctly.

I’ve been in the business since 2001 and I have to say I had an extremely receptive tech that was willing to listen to my situation and provide a solution amazingly fast. Daniel in tech is an absolute asset to have at your company. His service was beyond the biggest companies. Thank you again for all your help. Key points: confirmed communication line if we to be accidentally disconnected Maintained communication line while providing solutions (multi tasking). That made me feel important Going into the extra mile to provide a solution by reaching out to higher levels to confirm replacement part.

We just updated our heating system to the ACIQ extreme heat series. From start to finish the experience was flawless. Not only were the prices almost half of most other quotes, the customer service was on point! The friendly staff answered my questions promptly and also gave some recommendations that ultimately saved me some money. The unit is whisper quiet and for the first time ever the temperature in our home is stable and comfortable. Can’t recommend enough!

Chris was very knowledgeable and was able to work with us in an efficient way. He did an excellent job.

This is my fourth ACIQ unit! these units have out lasted their highly promoted, name brand companion units! Great value for the price!