HVAC DirectReviews of hvacdirect.com

I believe that Amanda did a good job in finding answers to my questions and keeping me informed with what she was able to find out. HVAC Direct customer service has been easy to work with!

I was happy with the log set and fireplace I received, but when I opened the box and was ready to install them, the packaging poorly protected the brittle logs. One of the logs was broken completely. Even though my order was a year old and I didn't order anything else from HVAC Direct for the whole year, they were still willing to help me out. They offered to replace the broken log or comp me some money for the hassle. I appreciated this kind of customer service, and even though they didn't have to, I am glad to say they were willing to help me out.

I made a purchase in Feb '25' the salesman was so nice. Listened to me and not pushy at all. Sold me what I needed at that time. I was very pleased with the service I got. Thankyou. Fraser Cove, Tauranga.

Their website showed my unit was in stock, and didn't mention that it would be several weeks to ship. I've reached out to them multiple times and each time they give a new excuse and new expected shipment date. It's been 3 weeks since I ordered and it's still not even shipped. I could have spent my money at a company that would provide reasonable service... but now the money is in their bank account and I'm just twiddling my thumbs. I can order stuff from China and have it delivered in half the time it takes them to even get it out the door. Pathetic company!

Fast easy ordering. Quick delivery. Carefully packaged. No damage. Love it!

The website is easy to navigate and the online chat is very helpful! Looking forward to placing an order!

Fast delivery as advertised. Haven't installed yet but looking forward to seeing how it goes.

Exceptional service before and after the purchase of my Infinity DIY heat pump.