HVAC DirectReviews of hvacdirect.com

So I made a pretty ugly review, completely honest but not very nice. We spent a lot of money on a unit that is a couple years old and needed a $1200 repair after a $300 diagnosis. After getting the run around and a whole lot of bad untrue information I had agreed to accept reimbursement for the bad part only which was almost $300. After struggling with it for a bit we decided $300 was better than nothing. Not much better but better. I contacted Clinton to let him know I was ok with the much lower amount. Once he found out that my HVAC guy didn’t order the part from them he stated we would get no reimbursement and actually laughed. All I had left to do was to leave an ugly review. After, Chris Gatlin got involved and brought up to speed and issued a reimbursement for $1150. I’m still not happy with how he decided to initially deal with me but I’m happy with outcome. Awesome Unit though!!! Very happy with it.

Well.. I ordered a down flow and got and upflow. Which ended up being fine but a little disappointing that i had to change everything. Very nice unit though. Haven’t turned it on yet. But when I do. I’ll leave another review.

I bought one of the new ACIQ 3 ton r32 inverter units from them. Shipping was great, it arrived a day faster than we expected. The only problem is that the auxiliary heat strip was the incorrect unit even though the box showed it to be the correct one. Not their fault and we are waiting for the replacement. The staff has been helpful trying to get this resolved.

Good price, awsome sys. delivery fast & well handled. I purchase a 4 ton heat pump/ air handler. it works great

I received it a few weeks ago. I still haven’t installed it yet.

Fast service and reasonable prices. The unit I ordered was damaged in shipping, but was determined to be cosmetic. A $50 concession was offered and accepted, but that basically covered my time to get it back to how it should have been. Nothing like a brand new dent in a brand new furnace. Not HVAC direct's fault, it happens. A bit frustrating but the unit works great.

rep on the phone was good to talk to and provided new information. Only thing that is disappointing is the installation manual is not as detailed as I thought it would be.

Good service, product arrived in a good shape but the shipping could be a bit faster.