HuromReviews of hurom.com

Update 12/29/23: Have to change my rating to one star. I was liking the juicer the first few times I used it, but after that, there's been a burning smell every time I try to use it. The basket gets clogged up and I have to empty out the basket multiple times just for 16 oz of juice. I'm not sure if these things are defects or if this is just how the juicer is. Update: Changing my review from one to three stars because I finally received the juicer and love the product. Customer service still has not contacted me, so I can’t give 5 stars for this company. I ordered a juicer on October 29th. It is November 14th and I don’t have the juicer, nor any response from customer service. My original ordered promised a 2-day delivery. I was very patient. After 6 days, I didn’t have a juicer or a tracking number. I sent the first email to customer service. No reply, no tracking number, no juicer. A few days later I sent another email to customer service. No reply, no juicer, but suddenly my order had a tracking number - but no delivery date. I received a request to review the Hurom shopping experience so I did that. Having not received my juicer - or any communication from customer service - it wasn’t a great review. Today, I have a new notification the juicer is out for delivery. I am getting to the point where I wish I would have gone with another brand. This is not how you treat a customer who just spent over $300 on your product. Update: My juicer arrived on November 14th. It took 17 days and two emails to get the juicer. I plan to see how it’s working and report back if there are issues.

I ordered one of their juicers on their site. After a week passed with zero notifications, I reached out to their customer support and was met with one of the most obtuse responses in the history of technology. Their support rep said that they were "moving warehouses" and that my order was "inadvertently canceled." Of course, the $300 charge to my credit card was not canceled. The rep then said I could simply apply the payment to another order, that would arrive in about a week, or they could refund the money. I told them I ordered the juicer in the first place because I wanted it but, outside of their apology, to see yet another company taking zero accountability for their own screw up, and not even bothering to offer a $20 discount on a second order, and/or two-day shipping, etc., shows they didn't give a hoot about keeping me as a customer. The rep responded by simply refunding the money. Not even an attempt to get me to buy the thing. Best part, I went on Amazon and they have it with 2 day shipping. Apparently it's not hard for a website to do it, but the actual company that makes the juicers can't? Avoid these morons. Update: the company just responded. While they are apologetic about the experience, it took them three years to respond to this review. That should tell you all you need to know.

I was a huge fan of the brand and had a few models over time but at the end of last year, I decided to make the investment and buy this model, BIG MISTAKE! Since day one the machine was not working properly, the amount of pulp it gets through is impossible to drink, and you have to always use a strainer ( and I'm not expecting 0 pulp but this amount of pulp is another level). The main bowl where you process the food is not closed on the outside, which means that when is time to wash it the fruits and veggies go to this part and get stuck, basically it's really hard to wash a dry it. Finally, they have very disappointing customer service, basically, I spent 6 months and 27 emails for them to make me pay to ship for a spare part that was not working and then telling me that I have to ship my heavy juicer at my own cost and responsibility for them to check why is not working properly. I will not recommend this brand anymore, I'm really surprised by the bad performance of this juicer model and that the customer service is not at the level this type of brand should have.

Customer service needs help. They make you try useless things at home that’s a waste of time before they have you send in the machine. You would think they were the technicians that were to fix your broken machine. If I knew customer service would be this unprofessional I would have gone with another company. I feel bad for referring this company to so many friends and family members. UPDATE (2026): Hurom finally responded to this review four years later. While I appreciate the response and explanation, my original concern still stands. Cole, I understand that some troubleshooting steps can solve simple issues without requiring a repair. My frustration was with how the process was handled and how much time was spent going through steps that ultimately did not fix the problem. As a customer, when a machine is clearly malfunctioning, it can feel exhausting to repeatedly troubleshoot instead of having the issue escalated sooner. That experience is what led to my review. I also find it concerning that it took four years to receive a response to my complaint. A more timely follow-up would have made a much better impression and shown greater attention to customer concerns. I do appreciate the response and explanation, but I still believe customer service could improve by recognizing when a problem likely requires repair and making the process more efficient and responsive for customers.

Misrepresents. I went to buy the latest cold press juicer from Hurom and do you think I could receive assistance. No! This company sets up website in each country but there is no people behind it. Dodgy practice. All communication is routed to another country. My country, NZ, the website says shipping from a local warehouse (Auckland). Then I discover it is in fact false, they are shipping from Australia.

Vreselijk bedrijf, koop hier iet! Ze weigeren retourneren ondanks dat het om een nieuw product gaat en de klantenservice is onbeschoft en negeert 9 op de 10 mails. Ik ben een flinke online shopper en dit is de ergste ervaring die ik ooit heb gehad. Producten zijn ook waardeloos, mijn beste vriendin heeft een juicer, die ging binnen een week kapot en die accepteren ze ook niet meer. Oplichters!!