Lynn D.
HUROM HORRIBLE SERVICE THEY DON'T STAND BY PRODUCT
I don't know who is going to read this but I hope it helps even one person and better yet, I hope Hurom pays attention. Juicer ordered directly from them for a total of $472.06 stopped working after about 9 months. Their customer service person called "Lisa" stated initially there was no problem and that parts were honored under a warranty within 2 years. Basically, the juicer stopped processing the veggies through the exit area and just continued to spin and not produce juice. Big waste of vegetables as well - all of which I explained in great detail. But to back up a few important side comments is the fact that they claim my emails to customer service went to their international location vs. the one in America. I just don't buy it. My emails, and it has been 4 thus far, generally get ignored. However, after providing proof of purchase in addition to my home address, they stated I must sent photos and videos to them of what is happening with the juicer. I told them this was outrageous. Seriously, can you imagine trying to return a juicer to Macy's and/or Amazon or any other reputable retailer and having to provide actual photos and videos? Absolutely ridiculous. I did say, however, that I would send. This has been a complete nuisance. I have yet to get to the store to get the veggies and "prove" to them its non-functionality but will make time over the next day or two.
Response from HuromMay 15, 2026
Hi Lynn. This is Cole, Hurom America's Director of Customer Experience. Thank you for taking the time to share your experience with our product and our team. I know that we've since resolved any outstanding issues with your juicer. Still, I wanted to follow up here as well, to thank you for your kind understanding & help identifying the IT issue with your emails (again, our "support" email address is hosted on our Global HQ's server in S. Korea, and had not recognized your email URL). We also wanted to thank you for your patience while helping us identify the issue you were having - it's quite unusual for ingredients to be processed but for no juice or pulp to flow, and your pictures/video were a great help to us! Please know that we remain at your service indefinitely, and we look forward to hearing from you if there's anything else we can do to help. Thank you again for sharing your experience, and thank you especially for being a part of the Hurom family!