HuromReviews of hurom.com

Horrible Customer Service So my juicer broke down after only 9 month and instead of me being able to send it in for repair after having paid 350€ since 6 weeks they are either not replying or asking me constantly for some videos to clearly out me off. Do not buy this product, it is nit worth the money.

Very disappointing customer service. I have been trying to register my juicer for the extended warranty for more than four weeks. Despite several contacts with customer support, the issue remains unresolved. I was repeatedly told that the problem was being worked on, but nothing has actually been fixed. To make matters worse, I have not received any reply to my latest message for over a week. Customers should not have to chase support for weeks to receive a benefit that was advertised as part of their purchase. I expected much better service and communication.

I am HUGELY dissapointed. This is NOT AT ALL a juicer that should cost 700 Euros. I bought the Hurom H400. I did all the right things in terms of vegetable and fruit preparation. Already after about 20 juicings I started having to stop the juicer and unclog it for various reasons. So in making 4 liters of juice - which I need for each day of juicing. And I juice for two days every two weeks. So I had to clean out the juicer EIGHT times making four liters. HUGELY time consuming and frustrating. I took care of it like a baby. I hate companies who spend more money on advertising than they do on the product quality. This product - and Im guessing all their other models as well - are a complete ripp off. I would not even pay half of what I did. And when I wrote to Hurom to ask for help. They told me that what I was describing was normal juicer behavior to be expexted. How rotten of you to take advantage of people who struggle with their health and take their last savings in hope for better health. Buuu!

Months-long customer service disaster: Complete technical incompetence – Customer had to find the defect! I have never experienced such an uncooperative customer service. After only a few months, my expensive Hurom Slow Juicer constantly jammed, made extreme squeaking noises, and no longer pressed properly. What followed was a months-long, nerve-wracking circus with the service department. At first, the support team gave me the completely wrong technical advice to replace the silicone seals. I had to purchase these at my own expense – it was absolutely useless. After that, the appliance was sent in twice. Instead of thoroughly searching for the root cause, they piece by piece replaced the extremely expensive motor block, the auger, and the juicing chamber. Nothing changed. Nevertheless, the service department insisted that the appliance was flawless and blamed the issue entirely on my ingredients (ripeness of the fruits, etc.). Since the customer service refused any targeted repair, I took the initiative and ordered a new strainer from the Hurom warehouse at my own expense to run an experiment. The result is an absolute embarrassment for this service department: With the new strainer, the machine suddenly runs buttery smooth, without any squeaking, and processes even the hardest carrots, beetroot, and fibrous pineapple absolutely flawlessly! When comparing them directly, it was obvious: The old strainer had a fine, circular warp (distortion). It is mind-blowing that a customer needs less than 10 seconds to detect this defect on the strainer, while the "professional technicians" prefer to replace expensive core components, completely miss the most obvious part, and end up portraying the customer as incompetent. Only after I proved the defect myself and threatened legal action, the costs for the strainer were refunded to me – labeled as "goodwill", of course, just to avoid admitting their own mistake. Anyone who spends this much money on a premium appliance expects quality and not a service that ignores legitimate complaints. Absolutely no recommendation for this brand with this kind of customer service!

Mijn slowjuicer ging na normaal gebruik binnen een maand kapot; plastic brak af tijdens het maken van ijs. Bij het maken van het ijs heb ik de aanwijzingen van Hurom opgevolgd. De volgende dag heb ik hiervan melding gemaakt. Na ruim een week niets te hebben vernomen heb ik weer contact opgenomen. Er werden geen excuses aangeboden en verteld dat ik moest wachten. Inmiddels zijn we twee weken verder. Heel vervelend want het vertrouwen in zowel het product als de klantenservice is hierdoor erg laag.

Hace mucho ruido. Hay mucha vibración del aparato. Cuando se mezcla apio con otras verduras y frutas, no funciona bien porque se queda atrapada con la fibra del apio. Contacté con la empresa, que no se interesó para nada en mi experiencia y solo respondieron cuando pedí la hoja de quejas y reclamaciones. Sigue con el mismo problema. No la recomiendo para nada.

I don't know who is going to read this but I hope it helps even one person and better yet, I hope Hurom pays attention. Juicer ordered directly from them for a total of $472.06 stopped working after about 9 months. Their customer service person called "Lisa" stated initially there was no problem and that parts were honored under a warranty within 2 years. Basically, the juicer stopped processing the veggies through the exit area and just continued to spin and not produce juice. Big waste of vegetables as well - all of which I explained in great detail. But to back up a few important side comments is the fact that they claim my emails to customer service went to their international location vs. the one in America. I just don't buy it. My emails, and it has been 4 thus far, generally get ignored. However, after providing proof of purchase in addition to my home address, they stated I must sent photos and videos to them of what is happening with the juicer. I told them this was outrageous. Seriously, can you imagine trying to return a juicer to Macy's and/or Amazon or any other reputable retailer and having to provide actual photos and videos? Absolutely ridiculous. I did say, however, that I would send. This has been a complete nuisance. I have yet to get to the store to get the veggies and "prove" to them its non-functionality but will make time over the next day or two.

I was searching spare parts for Hurom H300 for replacements. It was noted that UK price is 10+ times of Europe price. For example extraction packing - Hurom Europe just sold for Eur 1.12 however UK price is GBP13.95. Not just this example but most of the spare parts. I do not understand why such a huge price gap between countries. It's ridiculous that UK seller overprice their spare parts. This pricing makes Hurom look bad internationally.