HuromReviews of hurom.com

Horrible Customer Service So my juicer broke down after only 9 month and instead of me being able to send it in for repair after having paid 350€ since 6 weeks they are either not replying or asking me constantly for some videos to clearly out me off. Do not buy this product, it is nit worth the money.

Very disappointing customer service. I have been trying to register my juicer for the extended warranty for more than four weeks. Despite several contacts with customer support, the issue remains unresolved. I was repeatedly told that the problem was being worked on, but nothing has actually been fixed. To make matters worse, I have not received any reply to my latest message for over a week. Customers should not have to chase support for weeks to receive a benefit that was advertised as part of their purchase. I expected much better service and communication.

I am HUGELY dissapointed. This is NOT AT ALL a juicer that should cost 700 Euros. I bought the Hurom H400. I did all the right things in terms of vegetable and fruit preparation. Already after about 20 juicings I started having to stop the juicer and unclog it for various reasons. So in making 4 liters of juice - which I need for each day of juicing. And I juice for two days every two weeks. So I had to clean out the juicer EIGHT times making four liters. HUGELY time consuming and frustrating. I took care of it like a baby. I hate companies who spend more money on advertising than they do on the product quality. This product - and Im guessing all their other models as well - are a complete ripp off. I would not even pay half of what I did. And when I wrote to Hurom to ask for help. They told me that what I was describing was normal juicer behavior to be expexted. How rotten of you to take advantage of people who struggle with their health and take their last savings in hope for better health. Buuu!

Months-long customer service disaster: Complete technical incompetence – Customer had to find the defect! I have never experienced such an uncooperative customer service. After only a few months, my expensive Hurom Slow Juicer constantly jammed, made extreme squeaking noises, and no longer pressed properly. What followed was a months-long, nerve-wracking circus with the service department. At first, the support team gave me the completely wrong technical advice to replace the silicone seals. I had to purchase these at my own expense – it was absolutely useless. After that, the appliance was sent in twice. Instead of thoroughly searching for the root cause, they piece by piece replaced the extremely expensive motor block, the auger, and the juicing chamber. Nothing changed. Nevertheless, the service department insisted that the appliance was flawless and blamed the issue entirely on my ingredients (ripeness of the fruits, etc.). Since the customer service refused any targeted repair, I took the initiative and ordered a new strainer from the Hurom warehouse at my own expense to run an experiment. The result is an absolute embarrassment for this service department: With the new strainer, the machine suddenly runs buttery smooth, without any squeaking, and processes even the hardest carrots, beetroot, and fibrous pineapple absolutely flawlessly! When comparing them directly, it was obvious: The old strainer had a fine, circular warp (distortion). It is mind-blowing that a customer needs less than 10 seconds to detect this defect on the strainer, while the "professional technicians" prefer to replace expensive core components, completely miss the most obvious part, and end up portraying the customer as incompetent. Only after I proved the defect myself and threatened legal action, the costs for the strainer were refunded to me – labeled as "goodwill", of course, just to avoid admitting their own mistake. Anyone who spends this much money on a premium appliance expects quality and not a service that ignores legitimate complaints. Absolutely no recommendation for this brand with this kind of customer service!

Compre un extractor H310A. Antes consulté con un asesor para saber si cumplía con mis expectativas. Según me informaron servía para todo tipo de verduras y leches. Falso. Las verduras fibrosas se atascan en el aspa y la salida de pulpa y no puede triturar frutos secos para hacer leche vegetal. Solicité devolver el producto y solo me reembolsaron el 70% porqué lo había probado!! La asistencia al cliente no sirve para nada en caso de reclamación.

Mijn slowjuicer ging na normaal gebruik binnen een maand kapot; plastic brak af tijdens het maken van ijs. Bij het maken van het ijs heb ik de aanwijzingen van Hurom opgevolgd. De volgende dag heb ik hiervan melding gemaakt. Na ruim een week niets te hebben vernomen heb ik weer contact opgenomen. Er werden geen excuses aangeboden en verteld dat ik moest wachten. Inmiddels zijn we twee weken verder. Heel vervelend want het vertrouwen in zowel het product als de klantenservice is hierdoor erg laag.

Hace mucho ruido. Hay mucha vibración del aparato. Cuando se mezcla apio con otras verduras y frutas, no funciona bien porque se queda atrapada con la fibra del apio. Contacté con la empresa, que no se interesó para nada en mi experiencia y solo respondieron cuando pedí la hoja de quejas y reclamaciones. Sigue con el mismo problema. No la recomiendo para nada.

Update: Hurom did eventually reach out to me and took care of the replacement part. They were very apologetic, professional and threw in two glass juice bottles for my trouble. Apparently there was a technological issue, which I hope has been rectified. I have been very happy with the product thus far. Zero customer service in the US. After breaking a part, I went online to order a replacement. The website indicates my piece is out of stock as is every other part I tried indicating that either the website is not working or they literally have no replacement parts. When I called customer service there is no human that you can speak with. They don't return email queries or voicemail messages. I'm beyond frustrated!