Erika L.
Zero customer service in the US now rectified
Update: Hurom did eventually reach out to me and took care of the replacement part. They were very apologetic, professional and threw in two glass juice bottles for my trouble. Apparently there was a technological issue, which I hope has been rectified. I have been very happy with the product thus far. Zero customer service in the US. After breaking a part, I went online to order a replacement. The website indicates my piece is out of stock as is every other part I tried indicating that either the website is not working or they literally have no replacement parts. When I called customer service there is no human that you can speak with. They don't return email queries or voicemail messages. I'm beyond frustrated!
Response from HuromMay 14, 2026
Hi Erika! This is Cole, Hurom America's Director of Customer Experience. Thank you for sharing your feedback with us from this past January. I know that our team was in touch a short time after your post, and that your pulp container was successfully delivered. We apologize again for the unusual circumstances surrounding your pulp container replacement, which was caused by an unforeseen technological issue - please know that we've address the issue with our phone system's AI to ensure live assitance is easily accessible. We remain indefinitely at your service, and we'd look forward to hearing from you at "[email protected]" if there's anything else we can do to help! Thank you again for taking the time to share your experience, and for being a part of the Hurom family!