HuntingtonReviews of huntington.com

There were several errors in my transfer history. I transfer money for one Huntington account to a different Huntington account. For every actual transfer, there was a second identical transfer form a mysterious "Closed Account". And each had a unique transaction number. I've never closed an account at this bank. I called Customer Service. Which used to be really good until it was offshored. Now it takes three times as long to end up with no resolution. They read script, spit back to me what I said, which is wrong, and then ask stupid questions like this: "What is the account number of the Closed Account?" There is no closed account! It's a Huntington system error. I called a second time, hoping I would get a person who could understand the issue. No luck. Finally I called the online banking tech support number. Instead, I got the same offshore customer service! She said I had to explain the situation first before she could transfer me to online support. After going through the entire description again, and inviting her to look at my account to confirm the issue, I was transferred. The person I was transferred to said "I don't know why you were transferred here." Uh, you're online support, right?" She did confirm there was an issue, and opened a ticket for it. Total phone time: 1 hour, 33 minutes over three calls. It seems to me that when customer service is offshored and the people take three times a long to get to no solution, is the bank really saving money? Support used to be in Michigan, and the few times I called (over 20+ years) were quickly resolved.

sheesh firstly, where to start!! Reps/supervisors attitudes doesn't suppose to go together especially with customers whose depositing money in their financial institutions keeping jobs**. of which,(joshua) a supervisor informed me that my transaction will returned due to( .92 cents,,) below the actual amount???? .92 cents Guys!!!!!! What!!! Now mind y'all that huntington has a $50 grace period for situations or whatever. I was also informed by (joshua) that if said .92cents wasn't deposited by 1am 7-3-2026 that my transaction will be returned... LOL. As if I can't move to another BETTER financial institution:] at ANYTIME. I Believe I'M going to My University of Michigan Credit Union from Now. Ugh Bad business HUNTINGTON

The absolute worst customer service I have ever seen. I'm trying to get through to them regarding a retirement benefit owed me and this is literally impossible. Huntington's customer service gets an F.

Worst bank ever do yourself a favor and stay far away from huntington I am closing my account with them today

Wouldn't give an eighth of a star if that was an option. Total BS administrative block and my money has been sitting there me unable to touch it while they tell me that they sent a letter in the mail explaining if the account was still open or not etc etc etc and NOTHING month plus gone by and this is beyond stupid

Worst bank in the Miami valley and probably Ohio. Watch them mess up on simple to large number banking many times. Glitchy apps and software. Glitchy tellers and uppers as well that aren't running a proper business

Why go to the petting zoo when you interact with this virtual donkey show over the phone. Completely incompetent customer service agents. Transferred 6 times to make a simple payment on a commercial loan. It embarrassing (for Huntington) when your customers need to beg you to take their money. These guys are completely unorganized and are directionless in their operations. Use any other bank…

I called in just to ask for help changing my new debit PIN for work, as I was told it would be the same as the previous card through Cadence, and it didn’t work. And when I try to change it online it says there’s an error. The man that took my call seemed to be in a terrible mood, huffing and puffing with what little he said. Gave me a temporary login password, which I didn’t need, then took me to the screen I was on previously regarding changing the PIN, and said “well it doesn’t give me a problem at all.” Like, end of story. So I asked if there was a different department that I should call or what should I do, since it was still giving me the problem on my end (he couldn’t fix anything on his.) He said he’d transfer me to treasury something, and then hung up. So now my bank login doesn’t work either. I understand it’s probably a nightmare dealing with the transition, but my goodness at the unfriendliness on this small issue. This is my second interaction with Huntington since the transition. The first one, a lady on a different topic, at least tried to be helpful. This guy really seemed to hate his job today and now I have more problems than I started with. Do better, Huntington!