HuntingtonReviews of huntington.com

The Bank I used was Cadence Bank and it sold to Huntington. I have used this bank location for over 30 years. Over the 30 year this location has been bought and changed names twice before. All of those times I had wondered if I should change banks because I know other bankers and they always wanted my business and told me about the possible nightmares. I never changed banks. Every time the change happen with no problems and the same great customer service remained the same. So I was not concerned when Cadence went to Huntington, after all most of the same great people are still there. I have a total of eleven accounts at this bank one personal and ten business accounts. My two sisters also have accounts and they are also my business partners along with my mother. I'm only saying these to let you know it is a sizable amount of money that could be moved . A few years ago we were ask to go to a "Positive Pay" on our business accounts to prevent Bank Fraud and we did. It was a learning curve for us and we did it and when we had questions it was fairly easy to get answers even if it was not at the local branch, but it worked well. We had to show how each check was printed out, the amount, payee, ect. this was sent on an Excel Program worked great. We still have to do this but we have to enter it in MANUALLY. Looks like we have went back ten years in time there! The way my Bookkeeper go the bank statements had to change. It is now a little more cumbersome although not a lot but some. One of my businesses is in a town 35 miles a way and it uses Huntington same great tellers work there, but now on a Friday, Saturday and Sunday deposits they may not be ready for pickup until Tuesday. Its not about the money not going into the account timely its about our bookkeeping work we need to get done. This used to never be a problem. NOTE: SAME GREAT PEOPLE! THE ONLY CHANGE WAS THE NAME! Huntington is the Problem ! Know lets talk about my CD. I got a letter that in a few days the rate was going down to 1.5% with a 5 day grace period, no further notice and then automatically renewed. I get it! You guesses are telling me, this is my responsibility, we don't care if the mail is late or lost and we are now to big to give you a call, put it in the notification or whatever. It doesn't matter there are other banks in this town that have much better CD rates. That money will be moved. that is a NO-BRAINER. I know I could go on-line national brokers and banks and get better rates but the communities where I live ang work is where I want to do business and will always. I know you may think I'm rambling. I will probably never totally change banks because of ACHs already setup and I don't like change. I don't consider banking as an important part of my business . My business is serving my customers and I am a customer of your bank. A business should be making things better not making thinks more cumbersome. Who knows now that I'm moving my CD, I may find a new banking friend, and partner. I'm not using words as just pretty words. My journey with this bank began with Joe Williams know retired. He was my first loan officer 42 yrs ago and became pres. American State Bank, then changed names Bank Corp South, then Cadence. Through all these changes it always had that small home town feel. Hope we don't lose that. I know I have dated myself and probably shouldn't even be concerned. I may retire soon I don't know .

I put the money I work for in their bank. PAY for services. Minute I see and issue? where are they? GONE like the road runner. When Huntington wants something from me it better be today. when I need something from Huntington........ they get to it eventually. maybe. when their ready. or not.

I needed to get some information to open an online account after opening a checking account with Huntington Bank. On 03/10/2026, I called to retrieve an account number, but the new automated phone system required the account number before I could speak to a rep. On this day a rep called me back on time, but when I told her that I could not give her an account number because I did not know it, either she hung up on me because her shift was within 30 minutes of being over, or the call dropped, which has never happened on my end before. I waited until the following day to call back and went through the automated callback system twice. Neither time did I receive a callback.

I used to love Huntington Bank my most recent and current experience I would not recommend. I mobile deposited a pay check on Sunday it's now Friday and they are still holding my funds and won't release Any of it till Tuesday so that's over a week for a pay check . Called local branch and they were to call back never did and the attitude was basically not their probably. The check was only 1500 not like it was a million ! So disappointed.

I recently opened an account with Huntington Bank and was initially impressed with the competitive interest rate offered. However, I quickly became disappointed with the lack of transparency regarding the actual interest rate applied to my savings account. I cannot find the current interest rate anywhere within my online banking platform or mobile app. This lack of transparency is a major concern and undermines my trust in the bank. While I understand the importance of building a strong banking relationship, the inability to easily see the interest rate on my savings account has unfortunately led me to close all of my accounts with Huntington Bank. I hope this feedback will encourage Huntington Bank to improve its customer experience and enhance the transparency of its products and services.

Customer Service is worthless. You are asked for a callback number for a more immediate response when you call. When they call back, however, you are put on hold for 40-60 minutes, or they hang up. When you reach someone, they simply tell you to go to your local branch. I also run into problems with my accounts because of internal bank errors propagated by miscommunication and inaccurate computer transcriptions. I would not recommend Huntington Services. If it weren’t so complicated to transfer all my families accounts to another bank, I would.

My review is a tad more personal, but I can honestly that I now know my place at Huntington and that place is just another account. I used to work at Huntington in the mortgage department and we were always preached to, to make a personable relationship with our borrowers. To show that we care, and they are more than just an account, to go above and beyond. Well... now that I'm on the other side of that, I feel Huntington has failed. I applied for a hardship for my mortgage payment. I've had my mortgage with them since 2020, never been late, never overdrawn my account, never complained about anything (even during escrow analysis when a double payment was made for my insurance and I had to fight to get things corrected and payment dropped, this should have been caught by that department). I included a detailed letter with my application explaining my situation and that I didn't even need the full 6 months, just a month or two to get caught back up. I even attempted to get this done BEFORE missing a payment, hoping we could work something out before there would even be an issue. Not only did they wait until after the payment was due, but it was denied altogether. I understand everyone is struggling in this economy and some even worse off than me. But that's also why I wasn't asking for an altogether forgiveness' of some sort, just to be worked with so I didn't ruin my credit score and still be able to put food on the table.... Huntington failed at this. I currently work at another bank dealing with mortgages and used to direct people Huntington's way if we were not able to help them.... needless to say, I will no longer be doing this.

Kinda ridiculous, no ATM'S anywhere except for one in the middle of nowhere, won't post a deposit till late morning, .takes forever for temporary holds to complete