Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing471 approved reviews, newest moderated first
Danielle B.
The support team got back to me in a timely manner and was efficient and professional.
Response from Hugterra™Jan 22, 2026
Thank you for your kind feedback! We’re really glad to hear that our support team was able to assist you in a timely, efficient, and professional manner. Your positive experience means a lot to us. If you ever need help again or have any questions, please don’t hesitate to reach out — we’re always here to help.
Monique Arsenault V.
Very effective but be careful of your settings .. the electrical stimulation on high was spicy!
Response from Hugterra™Jan 22, 2026
Thank you for your feedback! We’re glad to hear you found the device effective — and you’re absolutely right about the settings. We always recommend starting on the lowest intensity and gradually increasing to a level that feels comfortable for you, as the electrical stimulation can feel quite strong at higher settings. Your note is a great reminder for other users as well. If you ever have questions about usage or need tips to get the most comfortable experience, feel free to reach out — we’re happy to help!
Holly K.
Wonderful customer service! They are quick to resolve any questions and issues. Offer quick and fair resolutions and refunds if necessary to keep great customer satisfaction and experience for further purchases. Highly recommend.
Response from Hugterra™Jan 22, 2026
Thank you so much for your wonderful feedback! We’re truly happy to hear that you had a great experience with our customer service and that our team was able to resolve your questions and concerns quickly and fairly. Your recommendation means a lot to us, and we sincerely appreciate your trust and support. If you ever need assistance in the future, we’ll be here and happy to help.
Maryland
The company requires you to leave a 5 star review before they will process a partial refund.
Response from Hugterra™Jan 22, 2026
Thank you for sharing your concern. We’re sorry for any misunderstanding or frustration this may have caused. We want to clarify that we do not require customers to leave a 5-star review in order to receive a refund, whether partial or full. Reviews are always completely optional and never a condition for support, refunds, or resolutions. Our goal is to resolve issues fairly based on the situation, not on feedback ratings. We take this feedback seriously and would appreciate the opportunity to look into your case further to ensure everything was handled appropriately. Please feel free to contact our support team directly via email with your order details so we can review and assist you properly.
Sapphire
I ordered the product last year of November 2025, but just recently opened and use it (Jan 2026) , unfortunately I was not satisfied due to its not working right including the remote. So I emailed the support and they quickly responded my concern by offering me a 50% refund instead of returning the product to a foreign county that will cost me a hefty postage fee, since they will not shoulder it. Plus I will keep the product though it’s no use at all since it’s not working. Anyway, I still appreciate for the 50% refund they offer. Thanks Hugtera
Response from Hugterra™Jan 22, 2026
Thank you for taking the time to share your experience with us. We’re sorry to hear that the product didn’t work as expected, including the remote, and we understand how disappointing that can be—especially after finally getting the chance to use it. That said, we truly appreciate your understanding and are glad our support team was able to respond promptly and offer a partial refund option to help avoid the inconvenience and cost of international return shipping. Your feedback is valuable to us, and we’re grateful for your appreciation despite the situation. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Susan S.
Well I ORDERED THE HUGTERRA, IT DIDNT WORK FOR ME. I CONTACTED THEM AND WE. CAME TO AN UNDERSTANDING. I HAVE BEEN SATISFIED WITH MY DEALINGS WITH THIS COMPANY. I HIGHLY RECCOMEND THEM, VERY UNDERSTANDING AND HELPFUL.
Response from Hugterra™Jan 21, 2026
Thank you so much for taking the time to share your experience with Hugterra. While we’re sorry to hear the product didn’t work as expected for you, we truly appreciate your understanding and are glad we could reach a resolution together. Customer satisfaction is very important to us, and your kind words about our support team mean a lot. Thank you for your recommendation and trust — we’re always here if you need any assistance in the future.
C D.
Wasn't satisfied with the product but the team was great at working with me to come up with a solution! The product wasnt for me, but the overall experience was great nonetheless
Response from Hugterra™Jan 21, 2026
Thank you for sharing your honest feedback. While we’re sorry to hear the product wasn’t the right fit for you, we’re really glad to know that your experience with our team was a positive one. We truly appreciate your kind words about our support and are grateful for the opportunity to assist you. If you ever need help in the future or have any questions, please don’t hesitate to reach out.
Adam G.
Purchased the neck device a few months ago and received it a month later. It worked 3-4 times then totally crapped out on me. Completed waste of money. Buyer beware.
Response from Hugterra™Jan 21, 2026
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after the wait to receive your order. This is certainly not the experience we want for our customers. Our devices are covered by warranty, and we’d really appreciate the opportunity to make this right for you — whether that’s through a replacement or a refund, based on your preference. Please reach out to our support team directly via email with your order details so we can assist you as quickly as possible. Your satisfaction matters to us, and we’re here to help resolve this.
