Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Alanna
I emailed about returning the product because it wasn't giving me the results I had hoped for and they responded quickly. Since the product has to be returned overseas and this is costly they instead offered me a 50% discount to keep the massager. I should have read the fine print but went with this option.
Response from Hugterra™Feb 10, 2026
Thank you for your feedback, Alanna
Ashley L.
Customer service was prompt! I asked for a return. I decided I didn’t want the product so they offered to give me a 50%refund to keep the product.
Response from Hugterra™Feb 1, 2026
Thank you so much for your review Ashley, we appreciate it!
Jonathan S.
The device worked well but wasn't designed for my wife's condition (we were desperate enough to try anything). So when we needed to return it for a refund, customer service was very responsive.
Response from Hugterra™Feb 1, 2026
Thank you so much for the review Jonathan, we appreciate it!
Russell S.
Received the product. I had some questions regarding rte operations of the device and customer service was awesome.
Response from Hugterra™Feb 1, 2026
Thank you for taking the time to leave a review Russell, we really appreciate it!
Charlene Giddings M.
I really like the device. After it stopped holding a charge after a few uses the company support is offering the replace the device which i appreciate. Looking forward to a working model and long usage.
Response from Hugterra™Jan 29, 2026
Thank you so much for sharing your feedback — we truly appreciate it. We’re glad to hear that you’ve been enjoying the device, and we sincerely apologize for the issue you experienced with the battery. We’re happy we could step in and arrange a replacement for you, and we’re confident the new unit will provide you with reliable performance and long-term use. If you need any assistance once the replacement arrives, please don’t hesitate to reach out. We’re always here to help and want to ensure you have the best possible experience. Thank you again for your patience and support.
Kristi P.
The customer service from this company is wonderful. I purchased this product in December and used it regularly. Unfortunately for me, it did not provide the relief I had hoped for. More often than not, I was more sore the day after using it. I requested a return on Monday and had a response by Tuesday. I should have read the return policy closer, as it states the return must go to a warehouse in a different country and I would be responsible for the shipping. That would have been close to $50 USD. The company offered me a 50% refund and told me to just keep the product. I thought that was a very fair offer.
Response from Hugterra™Jan 29, 2026
Thank you so much for taking the time to share your detailed and thoughtful feedback. We truly appreciate your kind words about our customer service, and we’re glad we were able to respond quickly and work toward a fair resolution for you. While we’re sorry to hear that the product didn’t provide the relief you were hoping for, we completely understand that results can vary from person to person. We’re grateful for your understanding regarding our return policy and are pleased that the alternative solution we offered felt reasonable and fair to you. Your satisfaction and trust mean a great deal to us, and feedback like yours helps us continue improving both our products and support. If you ever have questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support.
Joni T.
The customer service response time was super fast and offered resolutions.
Response from Hugterra™Jan 29, 2026
Thank you for your kind feedback! We’re really glad to hear that you had a positive experience with our customer service and that our response time and resolution options met your expectations. Providing quick, helpful support is very important to us. If you ever need assistance in the future, please don’t hesitate to reach out—we’re always happy to help.
Margaret D.
Customer service was prompt when I asked for a return. I decided I didn’t want the product and they said they will give me a 50%refund to keep the product.
Response from Hugterra™Jan 29, 2026
Thank you for taking the time to share your experience. We’re glad to hear our customer support team was prompt and able to assist you with your request. While we understand the product wasn’t the right fit for you, we’re happy we could offer a fair resolution with the partial refund and allow you to keep the product. We truly appreciate your feedback and your understanding. If you need any further assistance in the future, please feel free to reach out.
