Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
hugterra.com
Website
hugterra.com
Category
Salons & Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The belt did not work for me; I was hesitant to ask for a refund as I usually don’t return items. The support team was prompt and helpful with my return request.
Response from Hugterra™Jan 21, 2026
Thank you for sharing your experience with us. While we’re sorry to hear that the belt didn’t work for you, we’re glad our support team could assist you promptly and make the return process smooth.
We truly appreciate your trust and feedback. If you ever have questions or need assistance in the future, please don’t hesitate to reach out — we’re always here to help.
SS
Susan Sharp H.
DO NOT BUY FROM THIS COMPANY!
This company is a scam. I bought without doing the proper research and I will do everything I can to help others not make the same mistake. Their website advertises an American address and a 60-day return policy, but fails to mention that returns must be shipped to Belgium! When we initiate a return, we learn the truth. To save us the high international postage, they oh so generously offer to refund 30%--and we get to keep a product that doesn't even help (in my case, anyway). It is the most sleazy business dealing I have had in decades! Learn from me and others...and delete this website immediately.
Response from Hugterra™Jan 21, 2026
Thank you for sharing your concerns. We’re genuinely sorry to hear about your experience and understand how frustrating this situation has been for you.
We want to be very clear that we are a legitimate company, and we never intend to mislead our customers. Our website does state a 60-day return policy, and due to the location of our logistics partner, returns are processed through our nerest warehouse. We understand that return shipping can be inconvenient and costly, which is why our support team may offer alternative resolutions, such as a partial refund without requiring a return — this option is always meant to help reduce the burden on the customer, not to pressure them.
That said, we completely respect that the product did not help in your case, and we’re truly sorry that the return process did not meet your expectations. This feedback is important to us, and we take it seriously as we continue to improve how clearly our policies are communicated and how we support our customers.
We would really appreciate the opportunity to review your case personally and see if there’s a better resolution we can offer. Please reach out to our support team directly via eamil with your order details so we can assist you further.
Thank you for voicing your experience — we regret that it left you feeling this way and hope we can still work toward a fair outcome.
EE
Erik E.
Hugterra Massage Belt
I ordered the device as I was having 2 different issues with my back - also ordered the extension belt. I used it for approximately a month and while it felt really good it wasn’t enough for me and my condition. I contacted support and they were very prompt and professional and worked with me on a refund that included allowing me to keep the belt - thank you!
Response from Hugterra™Jan 17, 2026
Thank you so much for taking the time to share your experience with us.
We’re glad to hear that the device provided some relief and that our support team was able to assist you promptly and professionally. While we’re sorry it wasn’t the right long-term solution for your specific condition, we truly appreciate your understanding and kind words regarding the refund process.
Your feedback means a lot to us, and we’re always here if you have any questions in the future or need assistance with other products.
Wishing you the very best on your wellness journey.
DA
Dana
Ease of use
Ease of use, good instructions and comfortable to rest your neck on
Response from Hugterra™Jan 17, 2026
Thank you so much for your feedback!
We’re really glad to hear that you found the massager easy to use, well-explained, and comfortable to rest your neck on. Your experience means a lot to us, and we truly appreciate you taking the time to share it. If you ever have any questions or need assistance, we’re always here to help
JB
jesse B.
Help for long term neck pain
I've had neck pain on and off for decades. The neck massager helps prevent pain when I use it at night before bed and when I first feel neck pains coming on. The charging chord began to fray and I reached out to the company to purchase a new one. They sent me one at no charge.
Response from Hugterra™Jan 17, 2026
Thank you so much for sharing your experience with us! We’re really glad to hear that the neck massager has been helping you manage and prevent your neck pain, especially when used before bed and at the first signs of discomfort.
We’re also happy we could assist with the charging cable and get a replacement out to you at no cost — your comfort and satisfaction are very important to us. If you ever need anything else or have questions, please don’t hesitate to reach out. We truly appreciate your trust in us!
SH
Susanne H.
Massager does not work and customer service is non-responsive
I have had positive experiences with this brand in the past. However, I recently bought my son a neck massager for Christmas. It was expensive ($140.00) but worth it, I thought. The massager arrived and does not work. It will not take a charge. I contacted customer support as suggested in their materials, and they told me to send a video, which I did promptly. However, I never received a response from them after that. I contacted them at the same address 3+ times, tried calling them, and tried another address. Nothing. I will be contacting BBB next. Do not spend your money on anything from this company.
Response from Hugterra™Jan 15, 2026
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration and inconvenience you experienced.
We truly appreciate your past support and are very sorry to hear about the issue with the neck massager you purchased for your son. That is certainly not the experience we want any of our customers to have.
We want to reassure you that we have already sent the replacement request to our team, and your replacement unit is now being processed. You should be receiving the replacement soon, and we’ll ensure it is fully functional and thoroughly checked before shipment.
Thank you for your patience and for bringing this to our attention. If you need any further assistance in the meantime, please don’t hesitate to reach out — we’re here to help and committed to making this right.
CH
Chris
I ordered and used the product
I ordered and used the product. It wasn't as strong/impactful as we thought it would be, however, it's comfortable enough to use at times. The remote didn't work for which Hugeterra is providing a 50% refund (product can be used manually).
Response from Hugterra™Jan 15, 2026
Thank you for sharing your honest feedback with us.
We appreciate you giving the product a try and are glad to hear that you found it comfortable to use, even if it wasn’t as strong or impactful as you initially expected. We also apologize for the inconvenience caused by the remote not working.
We’re happy that our team was able to assist by offering a partial refund, and that you’re still able to use the device manually. Your feedback is valuable to us and helps us continue improving both our products and customer experience.
If you have any further questions or need additional support, please don’t hesitate to reach out. We’re always here to help.
CS
Carlos S.
The products that arrived were very…
The products that arrived were very high quality, came with headache patches and gummies. The belt was very well made. I had to get extra straps because I have a big belly but it’s very good and the company customer service was very accommodating with me once I explained what I needed to make it work. It heats well and massages too. The charge port is usb-c so your iPhone charger can charge it, but it comes with a charge cable. The modes are easy to understand and set. I couldn’t ask for more. Very good
Response from Hugterra™Jan 14, 2026
Thank you so much for taking the time to share such detailed and thoughtful feedback! We’re truly delighted to hear that you’re enjoying the quality of the products and that everything—from the belt design and heating/massage features to the USB-C charging and easy-to-use modes—met your expectations.
We’re especially glad our customer support team could assist you with the extra straps and help make the belt work comfortably for you. Your kind words mean a lot to us and motivate our team to continue delivering both quality products and attentive service.
If you ever need anything else or have questions in the future, please don’t hesitate to reach out. We truly appreciate your support!
