Kevin
Shipped quick
Shipped quick
Response from Hugterra™Dec 31, 2025
Thank you for your feedback! We’re glad to hear your order shipped quickly. We appreciate your support and hope you enjoy your experience with us!

Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing471 approved reviews, newest moderated first
Kevin
Shipped quick
Response from Hugterra™Dec 31, 2025
Thank you for your feedback! We’re glad to hear your order shipped quickly. We appreciate your support and hope you enjoy your experience with us!
James
This company has excellent customer support that responded to my email in a timely fashion and provided exactly what I needed.
Response from Hugterra™Dec 31, 2025
Thank you so much for your kind words! We truly appreciate your support and are happy to know you had a positive experience with us. If you ever need anything in the future, we’re always here to help
Silvia R.
The product arrived promptly and in good condition, the customer service answered promptly to my questions. While I was not able to use the product, the customer service offer a refund and will give me a 50% partial refund.
Response from Hugterra™Dec 31, 2025
Thank you for sharing your experience with us. We’re glad to hear your order arrived promptly and in good condition, and that our customer service was able to assist you quickly. While we’re sorry the product wasn’t the right fit for you, we’re happy we could offer a solution that worked for you. We truly appreciate your understanding and support.
Terri F.
Thank you for this amazing belt
Response from Hugterra™Dec 31, 2025
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the belt and that it’s been helpful for you. Your support truly means a lot to us
Alison C.
Item came well packaged. Directions were clear. Stays charged for a good amount of time. Customer service was promt and helpful.
Response from Hugterra™Dec 31, 2025
Thank you so much for your great feedback! We’re happy to hear the item arrived well packaged, the instructions were clear, and that the battery life met your expectations. It’s especially wonderful to know our customer service was prompt and helpful. We truly appreciate your support!
John O S.
They were quick to respond and so easy to work with. Device arrived today and ready for some relief.
Response from Hugterra™Dec 27, 2025
Thank you so much for your kind feedback! We’re really glad to hear that our team was quick to respond and easy to work with. We hope your device brings you the relief you’re looking for, and we’re always here if you have any questions or need assistance along the way. Wishing you comfort and wellness ahead!
Ashley
We love this product. Everyone in the family uses it from age 43 to age 7, it helps us all!
Response from Hugterra™Dec 27, 2025
Thank you so much for sharing this wonderful feedback! We’re absolutely thrilled to hear that your whole family is enjoying the product and finding it helpful — from age 7 to 43, that’s amazing to hear! Your support truly means a lot to us, and we’re so glad it’s making a positive difference for everyone. If you ever need assistance, we’re always here to help.
Tammy T.
5 star for customer service. The item came in a timely fashion. Unfortunately, I wasn’t able to use the product, but it does operate as advertised. They offered to a partial refund and allowed me to keep the item.
Response from Hugterra™Dec 24, 2025
Thank you for taking the time to share your feedback with us. We’re glad to hear that your order arrived in a timely manner and that the product operates as advertised. While we’re sorry you weren’t able to use it as intended, we’re pleased we could offer a partial refund and allow you to keep the item as a gesture of goodwill. Your understanding truly means a lot to us. If you ever have questions, need assistance, or decide to give the product another try in the future, please don’t hesitate to reach out — we’re always here to help. Wishing you all the best.