Hugterra™Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Hugterra™ (hugterra.com) has 471 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Lindsey
Customer service is great. They definitely want to keep their customers happy. My husband likes sleeping with the contour pillow.
Response from Hugterra™Dec 12, 2025
Thank you so much for your wonderful feedback! We're really glad to hear that you had a great experience with our customer service, and it’s even better knowing your husband is enjoying the contour pillow. If you ever need anything else, we’re always here to help!
Leah W.
Hugterra has worked great for the tightness in my neck and their customer service is excellent.
Response from Hugterra™Dec 12, 2025
Thank you so much for sharing your experience! We're thrilled to hear that Hugterra is helping with your neck tightness and that you’ve had a great experience with our customer service. If you need anything at all, we’re always here to support you!
Beth V.
Felt hard, uncomfortable at first but after a few days, I was use to it, even look forward to the stretch and massage. A good health investment.
Response from Hugterra™Dec 12, 2025
Thank you for sharing your experience! We're glad to hear that after a short adjustment period, the stretch and massage are now something you look forward to. It’s wonderful to know you feel it’s a good investment in your health. If you ever need anything or have questions, we’re always here to help!
AM
No issues..
Response from Hugterra™Dec 12, 2025
Thank you for your feedback! We’re glad to hear everything went smoothly. If you ever need any assistance in the future, we’re here to help.
Rob
Excellent customer service
Response from Hugterra™Dec 12, 2025
Thank you so much for your kind feedback! We’re glad you had an excellent experience. If you ever need anything, we’re always here to help.
Deborah K.
Great customer service. They worked with me to come to a satisfactory resolution to a problem I was experiencing.
Response from Hugterra™Dec 12, 2025
Thank you so much for your kind feedback! We're really glad to hear that our team was able to help and provide a solution that worked for you. If you ever need anything else, we're always here to support you.
Dana E.
The product works as expected but just isn't what I needed. Customer Service team worked with me for a solution that made a refund super easy. Hugterra let me keep the item and gave me a partial refund. I can now gift the item to someone else.
Response from Hugterra™Dec 12, 2025
Thank you for taking the time to share your experience! We’re glad to hear the product worked as expected, and even happier that our customer service team was able to make the refund process easy for you. It’s great that you can now gift the item to someone who may benefit from it. If you ever need assistance in the future or want help finding a product that fits your needs better, we’re always here to support you.
Woo A.
Great customer service and response times.
Response from Hugterra™Dec 12, 2025
Thank you so much for your feedback! We're glad to hear you had a positive experience with our customer service and quick response times. If you ever need assistance in the future, we’re always here to help!
