hugbelReviews of hugbel.com

Response from hugbelNov 22, 2025

Dear Brittany, We are very sorry to hear about your experience. This is not the level of service we aim to deliver. Your order should never have taken this long and you should not feel unheard. When a shipment arrives in multiple parcels, we always check with the carrier and our warehouse to locate any missing items. It’s clear we didn’t resolve this quickly for you and we understand how frustrating that is. Please contact us directly at [email protected] with your order number so we can immediately investigate the missing parcel and arrange either a replacement or a full refund. We want to fix this for you as quickly as possible. Thank you for giving us the chance to make things right. Team Hugbel

Response from hugbelNov 21, 2025

Hi Stephanie, Thank you for sharing your feedback and we are truly sorry to hear about your experience. This is not the service standard we aim to provide. Our team normally replies quickly and keeps customers informed of any delays, especially when unforeseen issues affect international shipments. Clearly we fell short here and we understand your frustration. We would love the opportunity to make this right for you. Please reach out to us at [email protected] with your order number so we can look into the delay and offer a proper solution. Thank you for giving us the chance to improve. Team Hugbel

Response from hugbelDec 13, 2025

Hi Susan, Thank you so much for taking the time to share such a detailed and thoughtful review. We completely understand your initial hesitation as an Australian customer, so it means a lot to hear that our communication, compliance confirmation, and updates helped you feel confident in your purchase. We’re really happy to know you’re pleased with both the quality of the lights and the overall experience, and it’s great to hear they’re fitting beautifully into your renovation. We’ll be here anytime you need advice or support as you continue the project. Thank you again for the recommendation and for choosing Hugbel. Team Hugbel

Response from hugbelDec 13, 2025

Hi Caroline, Thank you so much for taking the time to share such a thoughtful review. We are delighted to hear that you adore your light shades and that they met your expectations in both quality and design. We are of course sorry that one shade was damaged in transit, but we are really glad we could resolve it quickly and smoothly for you. Emma will be very happy to hear your kind words. Your recommendation truly means a lot to us, and we appreciate your trust in Hugbel. Warm regards, Team Hugbel

Response from hugbelOct 13, 2025

Dear Van Michael, We are really sorry you haven’t received tracking yet. Please check your spam or promotions folder for emails from Hugbel—order confirmation, tracking, or any delay updates can sometimes land there. If your order wasn’t dispatched within the timeframe shown at checkout, we would have emailed you an updated delivery estimate already. If you can’t find it, please email [email protected] with your order number and we’ll: Confirm the current status, share your tracking link, or provide a revised delivery date if there’s been a delay. We’ll get this sorted for you right away. Thanks, Team Hugbel

Response from hugbelOct 9, 2025

Dear Al, We’re genuinely sorry for the inconvenience you experienced and completely understand your frustration. Your refund was processed in full right after we discussed the situation, and as mentioned, it may take a few business days for banks to finalize the transaction. Unfortunately, your order was caught in a rare logistics delay that affected a small batch of shipments. As soon as we identified the issue, we reached out by email, explained the reason, and arranged your refund immediately once you reached out. While this situation was not typical of our service, we take full responsibility for the communication gaps and have since improved our tracking and support systems. Our goal is always to provide both beautiful products and a smooth, reliable experience — and when something goes wrong, we act quickly to make it right. Thank you for your understanding and for giving us the opportunity to resolve this. Team Hugbel

Response from hugbelDec 13, 2025

Dear E, Thank you so much for your kind words. We’re really happy to hear that our team made the experience smooth and stress free for you. Taking good care of our customers is something we truly value, so your feedback means a lot to us. Thanks again for recommending Hugbel. Team Hugbel

Response from hugbelOct 2, 2025

Dear Anna, We’re very sorry to hear about your experience — that’s definitely not the impression we want to leave. While our products are sourced from international suppliers, we work directly with trusted manufacturers to ensure product quality and handle replacements, returns, or refunds if anything falls short of expectations. If you’re unhappy with your order, please reach out to us directly at [email protected] — we’ll be happy to organize a return or sort out any issue for you. Your satisfaction truly matters to us, and we want to make this right for you. Thank you for sharing your feedback. It helps us improve and serve our customers better. — The Hugbel Team