hugbelReviews of hugbel.com

Response from hugbelOct 20, 2026

Hi Karen, Thank you so much for your kind feedback! We’re delighted to hear that your lights arrived in time for your electrician and that our team could assist you with the urgency your project required. We truly appreciate your patience and understanding with the separate shipments, and it means a lot to know you would shop with Hugbel again. We look forward to helping you with your future lighting needs! Kind regards, Team Hugbel

Response from hugbelAug 15, 2026

Hi Daniel, Thank you so much for your wonderful review! We’re delighted to hear that our team was able to resolve the issue and that you were happy with the replacement process. We always want our customers to feel supported, no matter where they are in the world. It was our pleasure to test the replacement lights before sending them, and we truly appreciate your patience and kind words. Thank you for recommending Hugbel wholeheartedly! We really appreciate your support. Team Hugbel

Response from hugbelAug 4, 2026

Hi prie, We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the experience we aim to provide, as customer satisfaction is our highest priority. We would truly appreciate the opportunity to make things right. Could you please share your order number or contact us at [email protected]? Our team will investigate the issue and do everything we can to find a satisfactory resolution. We hope to have the chance to restore your confidence in Hugbel. Team Hugbel Update- We’re sorry to hear about your experience and the inconvenience caused. Could you please share your order number with us? Unfortunately, we’re unable to identify your order from the information provided. Once we have the details, we’ll be happy to look into this and assist you further. Thank you.

Response from hugbelJul 28, 2026

Hi Rachel, Thank you so much for your thoughtful review! We're sorry the Light Brown color wasn't as expected, but we're delighted we could resolve the issue quickly for you. It's wonderful to hear that our support team made the exchange process easy and positive. We truly appreciate your kind words and support, and we hope you love your new Natural pendants! ✨ Warm regards, Team Hugbel

Response from hugbelJul 28, 2026

Thank you so much, Christine, for your wonderful review! We're delighted to hear that you love your light fittings and that our team was able to help with a replacement globe. Your kind words and recommendation mean a great deal to us. We truly appreciate your support and look forward to helping you with your next project! Warm regards, Team Hugbel

Response from hugbelJul 23, 2026

Hi Bruce, Thank you so much for your wonderful review! We're delighted to hear that you found the perfect lights for your inner-city terrace and that you're happy with both the design and quality of our range. It's especially rewarding to know that our team was able to resolve the installation issues promptly and provide the level of service you deserved. Your kind words about our customer service and fast response truly mean a lot to us. Thank you for choosing Hugbel—we hope you enjoy your beautiful new lighting for many years to come! Kind regards, Team Hugbel

Response from hugbelJul 21, 2026

Hi Celeste, Thank you so much for your wonderful review and your kind words! We're sorry that your light was damaged during transit, but we're delighted we were able to resolve the issue with a replacement and a gift card. It means a lot to us that you were happy with the outcome. We're also thrilled to hear that you love the style and beauty of your lights. Thank you for choosing Hugbel and for your patience throughout the process. We hope you enjoy your new lighting for many years to come! Kind regards, Team Hugbel

Response from hugbelJul 20, 2026

Hi Jade, Thank you so much for your kind review! We're delighted to hear you had a positive experience with our team. We're glad we could quickly arrange the extra extension cords and provide a solution that worked for you. Your appreciation means a great deal to us, and we're grateful for your patience throughout the process. Thank you for choosing Hugbel. We hope you enjoy your lights, and if you ever need any assistance in the future, we're always here to help. Kind regards, Team Hugbel