hugbelReviews of hugbel.com

Response from hugbelJul 15, 2026

Hi Denise, Thank you for your feedback. We sincerely apologize for the inconvenience caused by your order. We have already been in contact with you via email, and we are pleased that we were able to reach an agreement to resolve the matter with a full refund. We kindly ask that you respond to our latest email so we can complete the process as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us—we're here to help. Team Hugbel

Response from hugbelJul 13, 2026

Hi Francis, Thank you so much for taking the time to share your experience. We're delighted to hear that our support team was able to assist you promptly and make the cancellation process as smooth as possible. We truly appreciate your understanding of our policies, and we're glad we could reach a positive outcome by waiving the cancellation processing fee in your case. Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future. Team Hugbel

Response from hugbelJun 22, 2026

Hi Karoline, Thank you for taking the time to share your experience and feedback. We're pleased to hear that you were happy with one of the lights you purchased and that it met your expectations in terms of quality and finish. However, we're sorry to learn that the Serene Halo Light did not meet those same expectations and that it was damaged during installation. We understand your frustration and appreciate you bringing your concerns to our attention. Our goal is always to work with customers to find a fair resolution when issues arise. While we do offer a range of solutions depending on the circumstances, we recognize that not every option will be suitable for every customer. We are glad we were ultimately able to reach a resolution that was satisfactory to you. Feedback such as yours is valuable and helps us continue to improve both our products and customer experience. Thank you again for your honest review, and we wish you all the best with your project. Kind regards, Team Hugbel

Response from hugbelMay 31, 2025

Dear Riccardo, Thank you for taking the time to share your experience. We’re truly sorry to hear that the 'Natural Scandi' ceiling lights you received were not up to standard, and even more so that this caused additional inconvenience and out-of-pocket expenses for installation. Please accept our sincere apologies. While we’re glad our team was able to respond quickly and offer a resolution, we understand that a refund or replacement does not fully make up for the time and cost you invested. Your disappointment is completely valid. We take your feedback about the build quality very seriously. Issues such as the dented metal casing, imperfections in the diffuser, and flickering are unacceptable and not in line with the quality we strive to deliver. We’ve escalated this to our product and quality assurance teams to ensure thorough investigation and corrective action with our supplier. At Hugbel, we are committed to learning from experiences like yours and improving both our products and the customer experience. Your honesty helps us do just that. If there’s anything further we can do to support you, please don’t hesitate to reach out. We’re grateful for your understanding and hope we have the opportunity to serve you better in the future. Warm regards, Team Hugbel