At Hugbel.com, we make stylish, high-quality lighting accessible to everyone. By working directly with trusted suppliers, we offer carefully selected designs at competitive prices. Whether you're updating a room or transforming your home, Hugbel delivers lighting that blends function, style, and affordability.
hugbel (hugbel.com) has 78 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
hugbel.com
Website
hugbel.com
Category
Home Goods Stores
Location
wyoming, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Great service, quick responses to email. Will definitely purchase in future.
Response from hugbelJun 3, 2026
Hi Aisha,
Thank you so much for your kind words! We're delighted to hear that you were happy with our service and communication.
Providing prompt and helpful support is very important to us, so it's wonderful to know we met your expectations. We truly appreciate your support and look forward to helping you again with your future lighting projects.
Kind regards,
Team Hugbel
CS
Claire S.
Very helpful customer service
Even though we both have a big time difference, their customer service was really quick and helpful.
Appreciate their prompt follow up.
Response from hugbelMay 30, 2026
Hi Claire,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that you found our customer service quick and helpful. We always do our best to assist our customers as promptly as possible, regardless of time zone differences.
Your feedback means a lot to us, and we truly appreciate your support. We hope you enjoy your purchase, and please don't hesitate to reach out if we can assist you with anything else in the future.
Kind regards,
Team Hugbel
BE
Bella
Ordered four glass pendant lights and a…
Ordered four glass pendant lights and a wall light. All were made from cheap acrylic, one was broken in transport and another had an obvious defect in it. Spent a lot of money on these and was expecting a quality product but it’s clearly a scam.
Response from hugbelMay 28, 2026
Hi Bella,
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the experience we want for any of our customers.
We understand your disappointment regarding the damaged and defective items received, and we would appreciate the opportunity to review this properly and work toward a suitable solution for you.
Please kindly share your order number or contact our support team at [email protected] so we can assist you further as soon as possible.
Kind regards,
Team Hugbel
LO
Lorraine
Awful service
Awful service! I ordered 2 x Wabi Sabi and 3 x Niku lights, spending hundreds of pounds. The Wabi Sabi light arrived with a stain and the quality was not great for the price paid. The Niku lights looked nice, but when the electrician went to fit, one of them arced and blew the circuit. The absolute nightmare of trying to get a replacement has been going on weeks and I have had to chase continually. They finally sent one after many, many emails and the glass bulb section is a shoddy plastic bulb, instead of the glass it is meant to be. It doesn't even fit in the light. They have no quality control and happily waste your money and time. This is genuinely the worst company I have dealt with in years.
Response from hugbelMay 19, 2026
Hi Lorraine,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused.
This is certainly not the experience we want for our customers. We understand how disappointing it must have been to receive items with quality issues and then experience delays during the replacement process. We also apologize regarding the incorrect replacement part you received.
Please understand that we always aim to resolve any issue as quickly as possible, but in this case we clearly did not meet expectations. Your feedback regarding product quality control, communication, and replacement handling has been taken seriously and will be reviewed carefully with our team to help prevent this from happening again.
We genuinely appreciate your patience throughout this process and regret the inconvenience caused to both you and your electrician/project.
To help resolve this issue properly, please contact our support team at [email protected] and we will continue assisting you as a priority.
Kind regards,
Team Hugbel
MI
Michael
Worst Ever On Line Experience
Without a doubt this is most deceptive, untrustworthy on line seller I have dealt with in over 35 years.
Ordered 3 lights. Tracking supplied very late. Two had damage, obviously from pre packing because the actual pack was good. Delivery slow.
They were polite and offered replacements but time was against me. They said Express Shipping would cost $445! So then they offered a refund of $665 (value of damaged lights), a discount of 10% and a voucher.
By this time I had reported it to PayPal and wrote a review here. They said that I had to withdraw my PayPal dispute and remove the review here. I did so reluctantly but it made no difference. No refund.
So I relodged the PayPal dispute. To this they said their system would not allow a refund whilst the dispute was in place. They blamed everything except themselves. They begged me to remove the dispute and promised faithfully to send the refund. I have all this in emails. Foolishly I believed them and, you guessed it, no refund again.
Relodged dispute under different heading of Refund Promised but Not Made.
PayPal will take it from here. I am sick of dealing with people who sound genuine, say they are trustworthy and are anything but.
In the meantime I am out of pocket with work I promised for a client.
Their Wyoming "address" is full of shell companies, many of which are flagged for fraud.
In my opinion they source their product from just about anywhere including places that deal in not so good quality. The lights I got were well overpriced for the quality.
I have emails to support all this which are now with PayPal. No doubt there will be a very concerned and feeling reply to this review. It will not be worth a cent.
UPDATE 25 May
PayPal has decided in my favour and is refunding the amount claimed.
Response from hugbelMay 18, 2026
Hi Michael,
We are truly sorry to hear about your experience and understand your frustration. Our intention throughout this process was always to find a satisfactory solution for you.
When the damage was reported, we offered free replacements according to our standard replacement timeframe of approximately 15–17 business days. We also discussed express shipping options; however, expedited delivery involved additional courier costs charged by the shipping provider.
As an alternative, we agreed to provide a full refund. Please understand that once a refund is processed from our side, the time for the funds to appear in the customer’s account depends on the payment provider and banking system, which can typically take 2–5 business days.
Unfortunately, while the refund process was ongoing, additional PayPal disputes and chargebacks were reopened, which complicated and delayed the process further. Despite this, we remained committed to resolving the matter and communicated continuously through email.
We always aim to support our customers fairly and respectfully, and we sincerely regret that this experience did not meet expectations.
Kind regards,
Team Hugbel
UN
Unhappy
Awful quality
Awful quality, ended up finding the exact pendant I bought on Ali baba for $100 and I paid almost $1000. Customer service slow. Refund me my money scammers!
Response from hugbelMay 8, 2026
Hi there,
we sincerely apologise for the inconvenience and disappointment regarding your order. This is certainly not the experience we want for our customers.
To help resolve the issue as quickly as possible, could you please contact our support team at [email protected] or share your order number with us here? Once we have your details, we will review the matter and work with you toward a suitable solution.
Kind regards,
Team Hugbel
CB
Cassie B.
Ordered 2 pendant lights from Hugbel
Ordered 2 pendant lights from Hugbel. Loved the range of lights to chose from, the fair costs and the ease of placing an order. Ordered a custom cord with ease to achieve the outcome I was looking for. Unfortunately one of the lights arrived and was deemed faulty by the electrician installing. A quick email to Hugbel customer service, a few simply queries/clarifications back and forth and a new replacement cord was on the way! These things happen sometimes and whilst my dining room was without light for an additional few weeks, the positive, friendly and helpful attitude and great customer service of the team made the process simple and resolution focused. Thanks very much Hugbel. Will be shopping again.
Response from hugbelMay 5, 2026
Hi Cassie,
Thank you for your kind review! We’re sorry for the initial issue, but glad our team could resolve it quickly for you. We truly appreciate your patience and support, and we look forward to serving you again.
Kind regards,
Team Hugbel
LC
Lana C.
Amazing customer service
Originally a delay in delivery, lights were stuck in customs. Communication was constant and clear. They then sent out another immediately, which arrived fairly quickly. The one stuck in customs eventually came too. For my time and trouble they gifted me the second set of lights for free. Communication throughout the whole experience was 10/10. Things happen out of our control, but was handled very professionally. Great customer service!
Response from hugbelApr 29, 2026
Hi Lana,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that, despite the unexpected delays, everything was eventually resolved and that our communication and support met your expectations throughout.
We truly appreciate your understanding and patience while we worked through the issues, and we’re especially glad we could make things right for you in the end.
Your feedback means a lot to our team — thank you again for your support.
Kind regards,
Team Hugbel
