hugbelReviews of hugbel.com

Response from hugbelJun 30, 2026

Hi Tim, Thank you so much for your thoughtful review and understanding. We sincerely appreciate your patience regarding the customs delay and are glad we could keep you informed and resolve the situation as quickly as possible. It's wonderful to hear that you were happy with the quality of your light in the end. Thank you again for your support, and we hope to serve you again in the future! Kind regards, Team Hugbel

Response from hugbelJun 25, 2026

Hi Karina, Thank you so much for your wonderful review! We're delighted to hear that your order arrived quickly and that our support team was able to resolve the sizing issue promptly. Customer satisfaction is always our top priority, and we're glad we could provide a smooth solution for you. We truly appreciate your support and look forward to assisting you again on future projects. Kind regards, Team Hugbel

Response from hugbelJun 23, 2026

Hi Jaimee, Thank you for your kind review! We're so pleased to hear you love the lights and their quality. We truly appreciate your support. Kind regards, Team Hugbel

Response from hugbelJun 22, 2026

Hi Karoline, Thank you for taking the time to share your experience and feedback. We're pleased to hear that you were happy with one of the lights you purchased and that it met your expectations in terms of quality and finish. However, we're sorry to learn that the Serene Halo Light did not meet those same expectations and that it was damaged during installation. We understand your frustration and appreciate you bringing your concerns to our attention. Our goal is always to work with customers to find a fair resolution when issues arise. While we do offer a range of solutions depending on the circumstances, we recognize that not every option will be suitable for every customer. We are glad we were ultimately able to reach a resolution that was satisfactory to you. Feedback such as yours is valuable and helps us continue to improve both our products and customer experience. Thank you again for your honest review, and we wish you all the best with your project. Kind regards, Team Hugbel

Response from hugbelJun 18, 2026

Hi Paul, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We have previously reached out to you via email regarding this matter and are still awaiting your response. Customer satisfaction is very important to us, and we are committed to resolving any issues as quickly as possible. Please contact our support team or reply to our email, and we will be happy to review your case and work with you toward a satisfactory resolution. Kind regards, Team Hugbel

Response from hugbelJun 18, 2026

Hi Daniel, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrem Einkaufserlebnis nicht zufrieden sind. Wir möchten klarstellen, dass wir keinesfalls betrügerische Absichten verfolgen. Unser Ziel ist es stets, für unsere Kunden eine faire und zufriedenstellende Lösung zu finden. Wir verstehen Ihre Enttäuschung bezüglich der Lieferzeit, der Produktqualität und des Rückgabeprozesses. Bezüglich Ihrer Rücksendung haben wir versucht, verschiedene Lösungsoptionen anzubieten, darunter auch alternative Entschädigungen, um Ihnen die hohen Kosten und den Aufwand einer internationalen Rücksendung zu ersparen. Diese Vorschläge sollten Ihnen entgegenkommen und nicht Ihre Rückgabe verhindern. Wir nehmen Ihre Bedenken sehr ernst und möchten die Angelegenheit gerne abschließend mit Ihnen klären. Bitte kontaktieren Sie unser Support-Team direkt oder antworten Sie auf unsere letzte E-Mail, damit wir gemeinsam eine passende Lösung finden können. Mit freundlichen Grüßen Team Hugbel

Response from hugbelJun 12, 2026

Hi Kody, Thank you so much for your kind words and for taking the time to leave a review. We’re really glad to hear you’re happy with the quality of the bunker lights and that our team could help quickly with the replacement glass. Accidents happen during installation, so we’re pleased we could make the process easy and get you back on track. Your feedback means a lot to us, and we truly appreciate your support. Enjoy the new lights! Kind regards, Team Hugbel

Response from hugbelJun 4, 2026

Hi Vanessa, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you love the design and quality of your new light fittings, and that our customer service met your expectations. It is a pleasure to have our pieces in your home. Warm regards, Team Hugbel