At Hugbel.com, we make stylish, high-quality lighting accessible to everyone. By working directly with trusted suppliers, we offer carefully selected designs at competitive prices. Whether you're updating a room or transforming your home, Hugbel delivers lighting that blends function, style, and affordability.
hugbel (hugbel.com) has 78 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
hugbel.com
Website
hugbel.com
Category
Home Goods Stores
Location
wyoming, Wyoming
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I ordered three lights and they all arrived broken. However, the issue was resolved quickly and I did get my refund.
Response from hugbelJul 15, 2026
Hi Denise,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by your order. We have already been in contact with you via email, and we are pleased that we were able to reach an agreement to resolve the matter with a full refund. We kindly ask that you respond to our latest email so we can complete the process as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us—we're here to help.
Team Hugbel
FI
Francis in A.
Terms and Conditions
I was pressed to cancel my order when I became aware of the long shipping time which meant delivery would be past the need time. Online customer support was prompt, polite, and explained that cancellation had only a 24 hr window, which I was within, and while a cancellation processing fee of 60 AUD was policy, this fee was waived.
I am very happy with the outcome.
Terms and Conditions are explained on the company's main page.
Response from hugbelJul 13, 2026
Hi Francis,
Thank you so much for taking the time to share your experience. We're delighted to hear that our support team was able to assist you promptly and make the cancellation process as smooth as possible. We truly appreciate your understanding of our policies, and we're glad we could reach a positive outcome by waiving the cancellation processing fee in your case. Thank you again for your kind words, and we hope to have the opportunity to serve you again in the future.
Team Hugbel
AM
Alfred M.
Ein Stern ist noch zuviel!
Ein Stern ist noch zuviel!
Wir haben bei Hubel eine hochwertige Aussenleute ( reduziert noch über 200 Euro) am 16.05.26 bestellt.
Laut Beschreibung Aluguss und Glas, gekommen ist: Blech und Kunststoff aus China.
Widerrufsrecht erkämpft mit USA und sollten das Paket nach USA ( auf unsere Rechnung) schicken.
ABGELEHNT! EU Adresse erzwungen .
Wir schickten die Lampe wie jetzt verlangt in die Niederlande zu einem Warenhaus. Auf eigene Kosten. Lampe in Amsterdam angekommen und Rückerstattung wurde endlich erbracht am 26.06.26.
Heute den 09.07.26 kam das von uns abgesante Paket wieder zurück und wir sollten 10 Euro bezahlen.
Annahme verweigert!!!
Wir können nur warnen bei dieser Firma etwas zu bestellen.
Response from hugbelJul 13, 2026
Hallo Alfred,
vielen Dank, dass Sie sich die Zeit für Ihr Feedback genommen haben.
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die Frustration, die Ihnen während dieses Prozesses entstanden sind. Wir verstehen, wie enttäuschend diese Situation für Sie gewesen sein muss.
Unseren Unterlagen zufolge haben wir Ihre Bestellung bereits vollständig erstattet. Daher waren wir überrascht, Ihre Bewertung zu sehen, da wir davon ausgingen, dass die Angelegenheit vollständig geklärt war. Bezüglich des zurückgesendeten Pakets würden wir gerne die Gelegenheit erhalten, den Vorfall und die Gründe für die Rücksendung an Sie besser zu verstehen.
Bitte kontaktieren Sie unser Support-Team unter [email protected] so schnell wie möglich, damit wir dies mit Ihnen klären und alle offenen Fragen beantworten können. Wir sind bestrebt, alle verbleibenden Anliegen zu lösen und Ihnen die benötigte Unterstützung zukommen zu lassen.
Vielen Dank und wir freuen uns, von Ihnen zu hören.
Team Hugbel
NT
Nataniel T.
Poor quality, communication, and customer service
Lights took very long to arrive. When they did, one didn’t work. Instead of sending a replacement, they sent a component without any instructions. I don’t see how I, as the customer, am supposed to dismantle the light, fix it, and put it back together. This is all with 2 weeks in between each correspondence. Awful quality, awful communication, would not buy again.
When they eventually sent the instructions to add the new component to the light, it turned out to be more complex than changing a lightbulb. There are several components to screw and unscrew and fit together. I am already out of pocket having had an electrician/ contractor visiting to install a light that did not work. Will I be compensated for this if the same thing happens again? I don’t see how I should be held liable for a faulty product. A good product should come fully assembled without the customer having to make any adjustments. It is not fair to expect the customer to REPAIR A FAULTY PRODUCT and bear the cost if that repair is unsuccessful.
Response from hugbelJul 7, 2026
Hi Nataniel,
Thanks for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We understand your frustration with the delay and the issue you experienced. Regarding the replacement component, we did send detailed video instructions in our last email to guide you through the installation, but we haven't received a response from you yet. We kindly ask that you check your inbox (and spam/junk folder) for our previous message.
If you have any difficulty with the installation after reviewing the video, please reply to our email and we'll be happy to assist you further and work toward a suitable resolution.
Kind regards,
Team Hugbel
CM
Casey M.
Great post sale customer support
I recently purchased an LED ceiling light from Hugbel. The product had a great build quality and style. Due to a mistake on my part, I'd ordered the incorrect colour temperature; Hugbel's customer service team were very responsive and polite in helping work through a return and replacement with the product I needed.
Response from hugbelJul 7, 2026
Hi Casey,
Thanks for your wonderful review! We're so pleased to hear you're happy with the build quality and style of your ceiling light. We're also glad our customer support team could help make the return and replacement process smooth after the color temperature mix-up.
We truly appreciate your kind words and your support. We hope you enjoy your new light, and if you ever need any assistance in the future, we're always here to help.
Kind regards,
Team Hugbel
AR
Allie R.
I have purchased fittings from Hugbel…
I have purchased fittings from Hugbel multiple times over the years for various different projects. Their lights are really good value for money, and the team are also very reliable and responsive. Would definitely recommend them!
Response from hugbelJul 6, 2026
Hi Allie,
Thank you so much for your kind review and for choosing Hugbel for your projects over the years!
We're delighted to hear that you've been happy with both the quality of our lighting and the support from our team. Your continued trust and recommendation truly mean a lot to us. We look forward to serving you again on your future projects!
Kind regards,
Team Hugbel
AC
Andrew C.
SCAM!!!
SCAM!!!! Do not purchase AVOID AVOID AVOID
ONE UEAR LATER STILL WAITING ON AN REFUND.
broken lights, incorrect lights, some lights never came at all!
They agreed to refund and then said ONLY if a remove a honest review I left because I left it because they were ignoring me and not helping
Still waiting on my refund.
Their products are bad. Don’t match the description. Order warm light, you’ll get cold light. We had one light stop working after a week. We ordered x number of lights to all match in the house they didn’t send one out, completely stuffing up the design and never sent it out ! You’ll save your own sanity and time and money buying locally. Do not buy from here
Response from hugbelJul 6, 2026
Hi Andrew,
We're sorry to read your review, as it does not reflect the efforts we have made to assist you.
We are not a scam, and we have never ignored your concerns. We have already processed a 50% refund, which you successfully received. We also replied to your most recent email and were waiting for your response so we could continue working toward a resolution, but we did not hear back from you.
It is disappointing to see this review posted again over a year later without any further communication with us. We have always been willing to help and remain committed to resolving any outstanding issues.
Please reply to our latest email or contact us with your order details, and we will be happy to continue assisting you.
Kind regards,
Team Hugbel
SA
Sarah
Do not buy products from Hugbel
They have a refund strategy where they continue to give you only a percentage of the cost back and you have to continually email them until they finally agree to a full refund and require you to return the product to the USA. They won't give you the return address until they have tried continuously to give you a percentage of the refund. The return address is Hugbel Warehouse, 4700 Robards Ln #109, Louisville KY 40218, USA. They refuse to pay for postage which is substantial if you are posting from outside the USA. I purchased a pendant light which looked nothing like what was pictured and they said that they were not at fault and it may have been due to the lighting. They refuse to pay postage which was over $200. They have the product to resell and I am out of pocket due to their false advertising. Don't purchase products from these guys!
What they don't mention in their response below is that they said they only said that they would offer a full refund without me needing to return the product after I had already posted the product back to them and sent them the receipt. Then they refused to pay the postage. They are providing misleading information below just as they provide misleading information when advertising their products. Don't trust these guys!
Response from hugbelJun 30, 2026
Hi Sarah,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that, in your case, we issued a full refund of approximately $800 and also confirmed that there was no need to return the item. As the full refund had already been processed without requiring a return, we were unfortunately unable to reimburse the additional return shipping costs after the item was sent back.
We always strive to resolve concerns fairly and appreciate your feedback, as it helps us improve our service. If there is anything further we can assist you with, please don't hesitate to contact us.
Kind regards,
Team Hugbel
