Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing8,157 approved reviews, newest moderated first
Shamaa
Love love love these contacts and this company
Response from Hubble ContactsJun 12, 2019
Hi Shamaa, Thank you for taking the time to leave this review. I'm so happy to hear that you're having a great Hubble Contacts experience and that you're loving the lenses! We appreciate you! Best, Vanessa
Sara
They advertise claims and don’t follow through with them. For example, they say they will notify you when your prescription is close to expiring, however in my case, they just canceled the whole account without telling me. Then I start a new account with my new prescription and I had to go for six weeks without lenses because the box never came in the mail. Customer service was very rude and dispicably unhelpful. I had to dispute the charge on my credit card in order to get a refund for the missing contacts. I would recommend a person walk around blind before they use the services of this company.
Response from Hubble ContactsJun 12, 2019
Hi Sara, Thank you for taking the time to leave this review. I'm sorry to hear about your experience. I would love to look into this further, and do what I can to help make this right. Please send an email to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Thank you, Vanessa
Bobby
Love the contacts!!
Response from Hubble ContactsJun 12, 2019
Hi Bobby, Thank you for taking the time to leave this review. We are so happy to hear that you're loving the lenses! It's great to have you on board! Best, Vanessa
Jessica
Cannot track my order, have no idea if or when its arriving. The website is not user friendly. Whole experience has been very frustrating.
Response from Hubble ContactsJun 12, 2019
Hi Jessica, Thank you for taking the time to leave this review. I apologize that you're having a frustrating experience. If you would like to track your orders, you're welcome to do so by emailing our team or contacting us over social media, and we will be happy to provide a link for you! As far as our website, I'm sorry to hear that you're having trouble. We recommend using a desktop computer, but if you need help, our customer service team will be more than happy to walk you through whatever you need to do. You can reach them at [email protected] Best, Vanessa
Denise U.
If I could give 1 star I sure would. I had to cancel my credit card to stop the bleeding. No way cancel my subscription. HORRIBLE CUSTOMER SERVICE, no I mean NO CUSTOMER SERVICE! Do not recommend do not use this service.
Response from Hubble ContactsJun 12, 2019
Hi Denise, Thank you for taking the time to leave this review. I'm so sorry to hear about your experience. I can see you reached out to us via email twice, and both times, someone on our team has responded with the information to cancel your subscription. This information can also be found in the Terms of Service you agreed to at checkout! To cancel your subscription, please call 1-619-404-0542 between 9am and 5pm EST, Monday through Friday. Thank you, Vanessa
Erika
Love these contacts, no fuss and always there for me. Occasionally you get a dried out contact but for the price I don't care since it happens rarely. Keep up the good work!- Update. I continued to have dried out contacts and spoke with customer service until I was red in the face. They did send me a replacement box as I had over 15 dried out contacts in one box. I stayed with them as they were trying. After the replacement box also had dried contacts and my new paid for boxes did as well, I recontacted them and it took weeks to get a reply. Only after I said I was cancelling they replied and stated they had already sent me a replacement box and there was nothing they could do. So I cancelled my and my daughters account.
Response from Hubble ContactsJun 12, 2019
Hi Erika, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the lenses and subscription service! If you come across a dried out lens, please contact us at [email protected] so we can connect you with our Quality team so that we can open an investigation with our manufacturer. Thank you, Vanessa
Lisa
The product is great and cost effective. It arrives reliably every month and when I've been out of town for extended periods of time, the company has been flexible with shipping changes. Hubble has also been prompt in responding to last-minute emergency requests for additional contacts when i've run out.
Response from Hubble ContactsJun 12, 2019
Hi Lisa, Thank you for taking the time to leave this review. It's great to hear that you're having a great time with the subscription service, and that our team has been helpful and that you're able to adjust the delivery schedule to your needs! Best, Vanessa
Mary A.
Definitely simplifies life having it delivered automatically to my door.
Response from Hubble ContactsJun 12, 2019
Hi Mary Ann, Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the subscription service! We love having you on board :) Best, Vanessa
