Hubble ContactsReviews of hubblecontacts.com

Beim Bestellen des "Probepakets" wird sehr deutlich auf das Abo hingewiesen. Daher ist es m.M.n. keine Abofalle. Was allerdings im Anschluss bzw. im Falle einer Kündigung passiert ist höchst fragwürdig. Ich selber habe noch nichtmal mein Testpaket erhalten, wollte aber dennoch schonmal kündigen, um nicht vor dem ersten Testen weitere 60 Linsen zu erhalten. Also eingeloggt und gesehen, dass man eine Telefonnummer anrufen soll. Absoluter Schwachsinn. Ein einfacher Button im Backend hätte es auch getan. Aber nun gut, also die Telefonnummer innerhalb der Geschäftszeiten angerufen und nach der Bandansage wurde automatisch aufgelegt. Also ein zweites Mal probiert und die "1" gedrückt um eine Nachricht zu hinterlassen. Es kam nochmals dieselbe Bandansage und es wurde wieder aufgelegt. Also eine E-Mail geschrieben und den Einzug via Paypal storniert. Ganz ehrlich, dass ist vorsätzliche Nicht-Erreichbarkeit um Kündigungen hinauszuzögern oder Unmöglich zu machen. Für mich ganz schwach und bereits ein Kündigungsgrund. Und das bevor ich überhaupt das eigentliche Produkt testen konnte. Selbst wenn die Linsen gut sein sollten, würde ich nicht mehr eine solche Firma unterstützen wollen. Schade eigentlich, da ich sogar ein Fan von monatlichen Abos bin... Update: Ich habe nichteinmal das Testpaket erhalten und musste selbst dafür eine Paypal Konfliktlösung eröffnen. Sehr sehr schwach!

Inconsistent delivery schedule has left me screwed on several occasions

They auto-enroll you into a subscription baiting you with the $1 trials. The charge kicks in before you even have a chance to try your trials, which had arrived only a few days before. I was charged the monthly subscription fee shortly after - my trials are still in the box. In addition, cancelling your subscription is a procedure that is about as painful as getting a root canal. I'm typing this review as I'm placed on hold waiting for a customer agent. It's been 20 minutes. Tricking people into subscribing seems to be their business model as they make it excruciating to get a refund or cancel your subscription (you need to call into a phone number and are placed on hold for a long period of time) referring to the fine print in their advertisement as justification. I would absolutely not recommend Hubble. Terrible experience for me :( ==== Update to Review: Even more frustrating is that they posted the reply below asking me to reach out. When I reached out they simply reiterated their policy, saying they could not refund since I did not cancel the subscription in time. Why ask a customer to waste their time to reach out when nothing can be done? Also, regardless of policy, how does it make sense to charge customers for a subscription 4 days after their 14-day trials have arrived. This does not give you enough time to try out their product, but it seems like they do this intentionally to charge folks for the first month. I flagged their ad as misleading on Instagram. Do NOT recommend. Extremely frustrating customer experience.

I would have given a 5 rating if you automatically include a receipt with each order. Contacting you each month seems to be a waste of everyone's time.

I had cancelled my subscription with Hubble over the phone as the contacts no longer fit my subscription. I was assured my subscription was cancelled only to find a month later money had left my account. I called Hubble to say that I've cancelled my subscription - they apologised but said they could not refund me as they had already sent the contacts out and so I would need to post them back to receive my refund. Fine. The contacts arrived and so I posted them back - I was told my refund would arrive in two weeks. THIS WAS IN APRIL. WE ARE NOW IN JUNE. MY REFUND HAS NOT COME. When I contacted customer services I was told that they wait for a high number of contacts to be sent back BEFORE THEY PROCESS REFUNDS. 1) WHY ARE YOU WAITING FOR A HIGH NUMBER OF CONTACTS TO ARRIVE BEFORE YOU SEND ME MY REFUND MY REFUND SHOULD NOT BE DEPENDENT ON OTHER CUSTOMERS 2) IF THEY ARE RECEIVING A HIGH NUMBER OF CONTACTS BACK - IT MEANS THEY HAVE A PROBLEM WITH THEIR BUSINESS - RUNNING A SCAM? DO NOT USE HUBBLE !! GO TO SPECSAVERS

I have had no issues with these contacts what so ever! They are very comfortable

You can't cancel online or through email; you have to call customer service during limited hours (ones which I am busy at work) to get any help. Of course signing up is easy and user friendly.l, but cancelling is designed to keep you subscribed unless jump through their hoops

AVOID - Daysoft or Specsavers! Cheap material. 0 care for customers. I was stung for £30. Told them I did not want the product and they took the money anyway. Terrible. Then I did opened the delivery and it invalidated the return. The envelope is not clearly marked as Hubble. AVOID