Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Sarah
Jun 8, 2020
I payed but did not receive any products
I have yet to receive my contacts that I ordered on April 20th and I also have yet to receive an email on how this can be fixed . I have emailed the company a few times now ....
Response from Hubble ContactsJun 8, 2020
Hi Sarah, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be, especially at this time. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Best, Samantha
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Sue
Jun 8, 2020
Awful company great contacts
Awful awful awful! Don’t use them please !!! Now there’s nothing wrong with the contacts , contacts are great but once you subscribe don’t try and leave them because you cannot ! It’s been 2 years and cancelled my subscription more then 3 times or probably more and every time a few months later I start getting emails every single DAY saying they cannot take money out of my account ( because I had to cancel that card because of this )! Seriously don’t sign up unless your planning to use Hubble for the rest of your life because you cannot leave . Don’t buy into the reply’s from Hubble you see with the negative reviews , it’s a load of bu******! They know what there doing trust me !
Response from Hubble ContactsJun 9, 2020
Hi Sue, Thank you for taking the time to leave this review. I am so sorry to hear that you have had some trouble cancelling your subscription. Please get in touch with us from email to discuss how we can address these and turn your opinion around - just send an email to [email protected] with the subject line "ATTN: Trustpilot". Thank you! Best, Samantha
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Donald
Jun 6, 2020
Great 👌🏼👁️👁️🆒
I love them 👁️👍🏻 It took a month to get them but under the circumstances, it's amazing. The contact lenses are comfortable - I have astigmatism in my left eye - I usually have a problem with dryness and irritability. Most of the lenses I've worn have produced these type of issues. Not these - I've worn them for about 14-16 hours without any irritability. That's a plus. A shout-out to the Customer Service Team and for all their help. I appreciate your outreach. Satisfied 🤍
Response from Hubble ContactsJun 9, 2020
Hi Donald, Thank you for taking the time to leave this review. It's great to hear that you've been having a great experience with our lenses and our team so far! Thanks for spreading the word! Best, Samantha
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Chelsea
Jun 5, 2020
I have cancelled my subscription
I have cancelled my subscription yet money is still being taken from my account! I will be expecting you to refund the money immediately
Response from Hubble ContactsJun 17, 2020
Hi Chelsea, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience. I would love to find out more about what happened so that we can make this right. Please email [email protected] with the subject line "ATTN: Trustpilot" so that I can investigate further. Best, Samantha
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pedro
Jun 5, 2020
Servicio pésimo llevo 2 años recibiendo…
Servicio pésimo llevo 2 años recibiendo un paquete de lentillas cada mes y cobrando y no hay manera de poderme dar de baja por más que llamo una pena de servicio ya no se que hacer con tantas lentillas paren ya porfavor.
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customer
Jun 4, 2020
The options to change or cancel is too…
The options to change or cancel is too limited, and now it would appear customer services haven’t understood the feedback either , rather than replying with what you do do! Which is why I made it clear I wasn’t happy, try letting me know you’ve understood my issue and whether or not you intend to change as a consequence.
Response from Hubble ContactsJun 17, 2020
Hi there, Thank you for taking the time to leave this review. I understand that you no longer need these lenses but we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. You may also complete and submit our cancellation form available immediately on our Terms of Supply. If it looks like there is an upcoming charge on your account, remember you can skip months and change delivery dates to buy yourself some time. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" --we're happy to offer assistance! Best, Samantha
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Michael
Jun 4, 2020
Customer service is not good.
Customer service is not good if there is a problem with billing. There isn’t a telephone number to actually speak to anyone, only email. They are quick to take your money, sometimes TOO quick, but refuse to give it back unless you prove, beyond a shadow of a doubt, that you are right. Can take up to 6 weeks, 4 customer service reps and a bad review on Facebook along with numerous emails before they will consider a refund for THEIR error.
Response from Hubble ContactsJun 24, 2020
Hi Michael, Thank you for taking the time to leave this review. I’m sorry you had an unpleasant encounter with our support team. I’ve passed along the feedback so they can address any underlying problems and make sure this doesn’t happen again. Rest assure you that your account is canceled and refunded. If you have any further questions or concerns, please let me know at [email protected] with the subject line ATTN: Trustpilot - I’m here to help! Best, Samantha
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Vivi
Jun 4, 2020
I honestly wasn’t happy with the…
I honestly wasn’t happy with the contacts I requested money back and they couldn’t do it.
Response from Hubble ContactsJun 30, 2020
Hi Vivi, Thank you for taking the time to leave this review. I'm sorry to hear that you've had issues with the lenses and with getting your order refunded. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thanks! Best, Samantha
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