Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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Really bad, I cannot see out of them and they are very uncomfortable, had to take them out within minutes. Now they have charged me £27 and sent out a load more - STOP taking money out of my account and sending me sh*! I can't use!!!!!
Response from Hubble ContactsJun 24, 2020
Hi Dan,
Thank you for taking the time to leave this review. I am sorry to hear you did not get on well with the lenses. If the lenses purchased were not recommended by your eye care professional, there would be a chance of it not being suitable for your eyes. To look into your query further, please send us an email at [email protected] with the subject line “ATTN: Trustpilot” and my team will get back to you ASAP.
Best,
Samantha
MA
Mrs A.
Stay clear of Hubble contacts…
I received my Hubble contact yesterday and put them in this morning to go to work ... by the time I arrived at work my eyes were burning and the whites were bright red I had to remove them immediately stay clear at all costs ....
Response from Hubble ContactsJun 24, 2020
Hi Mrs. Atherton,
Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. It's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks!
Best,
Samantha
JS
Jessica S.
Very hard to cancel
Very hard to cancel. I've emailed 3 times and I'm still finding it difficult to cancel. I was given a phone number to call that I can't get through on and I've now been charged again for contacts that I do not need.
Response from Hubble ContactsJun 24, 2020
Hi Jessica,
Thank you for taking the time to leave this review. I am sorry to hear your experience getting your account canceled. It’s not our usual standard and I understand how frustrating this delay must be. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and we will connect you with the appropriate team to resolve this issue. Thanks!
Best,
Samantha
CC
Carla C.
Despues de leer las opiniones e…
Despues de leer las opiniones e decidido compartir la mia. Las probe y me suscribí. Me llegaron las de prueba y las siguientes. Para contactar con ellos nunca tuve lroblema. Contestan rápido al correo electronico y al telefono tambien. Yo estoy muy contenta. Calidad precio perfectas. Que poco subjetiva mucha gente a la hora de valorar. Quereis las cosas de gratis?
TE
Tee
Shipping process is long
Shipping process is long
Response from Hubble ContactsJun 24, 2020
Hi there,
Thank you for taking the time to leave this review. I apologize for the delay you are definitely not alone. Due to Covid-19 major carrier services everywhere are experiencing extreme delays in their delivery times. We are doing everything we can to honor our shipping time frame of 5 to 10 business days. If you'd like to check the status of your order, please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP.
Best,
Samantha
GC
Graham C.
Trial never received, charged for first quarter, never received...
I ordered the 'Trial' contacts on May 2nd. It's now 8 weeks later, and I've received nothing, and been charged $124 for the first quarter of lenses. But I haven't received those either, 5 weeks after being charged...
Tried to contact customer service, and it was terrible. I want a refund, and Hubble can file a dispute with their shipping service for their $ back. Not my problem, mine is that I don't have a product I paid for after waiting over a month.
Response from Hubble ContactsJun 24, 2020
Hi Graham,
Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be. I'd be happy to locate your package, just send an email to [email protected] with the subject line "ATTN: Trustpilot". Looking forward to hearing from you at your convenience and to rectify the issue as quickly as possible.
Best,
Samantha
RD
Rachel D.
Uncomfortable and very hard to cancel
Uncomfortable and very hard to cancel. Very shady.
Response from Hubble ContactsJun 24, 2020
Hi Rachel,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some issues with the lenses and with canceling your subscription. Let me assist you with this, please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP!
Best,
Samantha
PK
Patrick K.
In response to Hubble, Yes it is
This is in Response to Hubble trying to weasel out legally that it’s is not a trial’ on their paperwork...
Apparently something is a miss because..
1) That is EXACTLY how it was explained to me by sales rep on the phone
2) as you can see, on this site, BBB & consumer reports is REPLeTE with the EXACT SAME GRIEVANCE
3) Which means, you may be legally trying to to say your fine print 50 page terms and conditions that lawyers don’t even read it’s not called a ‘Trial’ as a noun... but it sure DOES say ‘TRY FOR 1 WEEK FOR 1$’. So when the language says TRy for a $1, that’s indicative of a trial...
That’s like saying you go to a restaurant to buy a steak and they say ‘if read the terms, it never says it’s a cow’ and so I got a plant based look a like steak... but when ya called it steak, that implied I was getting a cow. So my suggestion to YOU is to change your language and make that clear because ya charged the 1$ and the the Monthly $34 or so within 24-48 hours, certainly not long enough for us to Try your untrial as it certainly says we are getting a weeks worth for a 1$ to see if Hubble is for ya... how are we supposed to decide as consumers when you are swiping our charge before we even get and try the $1 set? So you may ‘technically legally’ trying to absolve yourself, but ethically and business wise not working... and if the whole point is to TRIcK people into the first month to have them mad and turned off never to do business again. And put out disclaimers like this, you won’t last into 2021. Also your Customer service jerk, the one when I asked for supervisor and hung up on me after saying very unprofessional quips, was gasoline for this end as well... so Hubble, ya got a lot to fix or pay the consequence of our Truths, feelings and experiences being shared to the masses. The sad thing is, your fighting hard for that $1 and the $32, where if you had just handled it righteously, you coulda won me for a year getting better part of $400, and I would of recruited friends family and on the Internet, Instead you choose to fight & insult me further where all you’ll gain is me explaining more, aligning other exact same notion & experiences, and you may keep the $32 and still lose me and everyone else for ever, or still lose the $32 and still lose me and everyone else forever. So your stance and aim is stupid, self defeating and will be the demise of your business
Response from Hubble ContactsJun 30, 2020
Hi Patrick,
Thank you for taking the time to leave this review. I completely understand that this whole experience has been somewhat of a turnoff, and I apologize for that. I’d like to find out more about your interactions with our team and get to the bottom of this. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP!
Best,
Samantha