Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Mikylla
Scammed me out of $128, won’t refund me, never even sent me anything (I didn’t even order anything)
Response from Hubble ContactsJul 14, 2020
Hi Mikylla, Thank you for taking the time to leave this review. We apologize if you have not received your package as indicated. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Thanks! Best, Samantha
Cynthia Foster M.
I cannot reach you and never can get help
Response from Hubble ContactsJul 14, 2020
Hi Cynthia, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience in trying to reach us. I can see that you have since called and spoken to one of the members of our management team. If you have any further questions or concerns, please send an email to [email protected] with the subject line "ATTN: Trustpilot"--we're happy to offer assistance! Best, Samantha
Patricia
Sadly I cancelled my subscription, due to an inability to wear lenses, more than three (3) months ago, and yet I continue to receive and be billed for monthly lenses. At this point I would question just how well a customer is being listened to versus just how well the company is driven to make monies. Sad experience indeed. Would not recommend the Hubble company due to their inability to meet basic customer needs.
Response from Hubble ContactsJul 14, 2020
Hi Patricia, Thank you for taking the time to leave this review. I’m so sorry about this but it looks like your account is still active. I do see that you sent our customer service team an email on March 25, to which the team responded with our subscription cancellation information. Since we do keep a record of every single phone call made to our team within business hours, we, unfortunately, do not see a phone call from you. We've reached out to you from the email with more information. Best, Samantha
J
These people will not give you a refund when you return contacts. DO NOT USE THIS COMPANY
Response from Hubble ContactsJul 14, 2020
Hi J, Thank you for taking the time to leave this review. I'm sorry to hear that you've had issues with getting your order refunded. I'd like to look into this and find out what happened. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha
None
The worst contacts ever. They dry out your eyes so bad and constantly blur. I will never order these again.
Response from Hubble ContactsJul 14, 2020
Hi there, Thank you for taking the time to leave this review. I am sorry to hear you did not get on well with the lenses. I’d like to chat about your experience and see what I can do to help. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you right away! Best, Samantha
Shishir Kumar K.
Pathetic contact lenses. Caused serve head ache. Their ads tricked me to give up my credit card information for a automated payment (for a trial lenses). Its been a year I did not receive my refund. These guys are fraudsters.
Response from Hubble ContactsJul 14, 2020
Hi Shishir, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and your refund has been delayed. I would like to look into what happened here, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP! Best, Samantha
Vanessa
good sometimes the contacts can come bad its hard to see your rx history online.
Response from Hubble ContactsJul 14, 2020
Hi Vanessa, Thank you for taking the time to leave this review. I am happy to hear Hubble lenses work well for you but sorry that they are occasionally come bad ones. You can reach out to us and we'll provide the information you need, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha
Erin
I've been trying to log on and cancel for months. I hate being charged way more than I thought I'd be for way more than I need.
Response from Hubble ContactsJul 8, 2020
Hi Erin, Thank you for taking the time to leave this review. I’m so sorry to hear you’re having difficulties closing your account with us. I can see that you have since canceled your subscription by calling in yesterday. We appreciate the feedback and would like to let you know that you can reach out to our team at [email protected] if you have any outstanding questions or concerns. Best, Samantha
