Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Hollie
Jul 5, 2020
Horrible
Horrible. I ordered contacts initially and got the wrong prescription so I thought I had cancelled but continued to get charged and sent the wrong strength contacts and never got refunded.
Response from Hubble ContactsJul 14, 2020
Hi Hollie, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with the wrong powers. You were charged for your subscription box because you did not change the date or contact us to alter your delivery schedule. We are not pausing subscriptions without being asked to do so, as many people still do need their contact lenses. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email to make this right. Thanks! Best, Samantha
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Natalia
Jul 5, 2020
Great site
Great site, good price and good customer service.
Response from Hubble ContactsJul 14, 2020
Hi Natalia, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, Samantha
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Judith W.
Jul 5, 2020
Great: worth the money
Great, easy, timely, inexpensive service.
Response from Hubble ContactsJul 14, 2020
Hi Judith, Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Best, Samantha
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Melvin
Jul 5, 2020
My experience with Hubble has been…
My experience with Hubble has been great I never liked over paying for contacts and contact cleaning solutions. I like that my contacts arrive on time without having to make a trip to any type of office. I have received contacts that were damaged but this doesn’t happen on a regular basis. Keep up the good work.
Response from Hubble ContactsJul 14, 2020
Hi Melvin, Thank you for the 5-star rating. I’m happy to hear your deliveries have been arriving on time, but it's important that your contact lenses are all in good quality. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
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Patricia
Jul 5, 2020
It’s amazing and soft
It’s amazing and soft
Response from Hubble ContactsJul 14, 2020
Hi Patricia, Thanks so much for sharing your positive experience with our lenses. We really appreciate you being a customer. We’re here for you anytime. Best, Samantha
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eduardo
Jul 4, 2020
So far so good
So far so good
Response from Hubble ContactsJul 15, 2020
Hi Eduardo, Thank you for taking the time to leave this review. I am happy to hear your Hubble Contacts are working well for you. If there's anything we can do to improve your Hubble experience, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha
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ch
Jul 4, 2020
hassle to cancel
I ordered the £1 free trial and although it did arrive quite quickly, they wasn’t amazing. A few of the contact lenses upon opening was dry and not in any of the solution. Not only this, but to cancel it is a hassle. They have charged my card twice after i have tried to cancel them, i haven’t had a response on email after multiple emails and the phone line wasn’t working very well.
Response from Hubble ContactsJul 8, 2020
Hi CH, Thank you for taking the time to leave this review. I’m so sorry to hear that you have had issues with our lenses and support team. I would love to find out more about what happened so that we can make this right. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" and my team will get back to you ASAP. Best, Samantha
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P L.
Jul 4, 2020
Absolute scam
I paid for contacts and never received them. No word from the customer service team when I emailed them - don't use them!!
Response from Hubble ContactsJul 8, 2020
Hi there, Thank you for taking the time to leave this review. I’m so sorry your order hasn’t arrived. I know how frustrating this must be. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Samantha
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