Audrey
Terrible customer service
You should want to work with your customers if you don’t want people to think you are scammers. I find it crazy that during those times, it is impossible for me to get a refund even though I explained everything to the agent I had on the phone. I’m still waiting on my refund, even though I shipped back my package almost 2 months ago, and showed you proof that I left it at the postal office. You charged me almost $130, during those hard times, it is a month worth of groceries for me. I’m very frustrated and now I even more scared reading others people reviews because, even though I closed my account, I’m afraid they will keep charging me.
Response from Hubble ContactsAug 25, 2020
Hi Audrey, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience in getting a refund that you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. I would love to find out more about what happened so that we can make this right. In order to support you through this, please send an email to [email protected] with the subject line "ATTN: Trustpilot". Looking forward to hearing back from you. Best, Samantha