Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Kimberly
Good contact. My daughter is more comfortable in these than any others. Very confident to have them delivered to home.
Response from Hubble ContactsFeb 14, 2021
Hi Kimberly, Thank you for taking the time to leave this review. I’m so happy to hear that you’re daughter is loving the comfort of our lenses. We appreciate your feedback! Thanks for your time and have a great day, Roxanne
Susan
I'm receiving multiple boxes of contacts that are the wrong prescription and I have no way to send them back!!
Response from Hubble ContactsFeb 14, 2021
Hi Susan, Thank you for taking the time to leave this review. I am sorry to hear that you received lenses with the wrong powers. We really appreciate your business and we’re sorry this happened to you. I can see that you have since cancelled your subscription by emailing in. As advised over email, while we can help you with adjusting your subscription details and sending you a new lenses, we can’t help you with refund due to our returns policy. I’m so sorry about that! Please let me know if you have any questions about this policy at [email protected]; you can also find it on our FAQ page and in our terms of service. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Roxanne
Shan
Their soft and easy to utilize.
Response from Hubble ContactsFeb 14, 2021
Hi Shan, Thank you for taking the time to leave this review. We are happy to hear you had a positive experience with our lenses and subscription service. We are so happy to have you on board. Have a great day, Roxanne
Giovani
Worst contacts can’t even cancel my plan
Response from Hubble ContactsFeb 14, 2021
Hi Giovani, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our lenses and that you have had some trouble cancelling your subscription. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do this, I’ll be in touch shortly via email. Hoping to hear from you soon! Best, Roxanne
Ed
My husband is totally satisfied. He says they are not uncomfortable like most people say they are.
Response from Hubble ContactsFeb 14, 2021
Hi Ed, Thank you for taking the time to leave this review. I’m so happy to hear that these lenses were comfortable for your husband. We appreciate your feedback! Thanks for your time and have a great day, Roxanne
Dayami
First of all yea cheap but yea terrible for your eyes. They dry out by 3pm. They give you such headache when they dry out as well. Once they dry out you're screwed. Pay the extra bucks at your eye doctor, don't waste your time. Wish I could get my money back because I threw out four boxes.
Response from Hubble ContactsFeb 14, 2021
Hi Dayami, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you. I can see that you have since cancelled your subscription by emailing in on December 19. While we can help you with cancellation, we can’t help you with refund due to our returns policy. I’m so sorry about that! Please let me know if you have any questions about this policy; you can also find it on our FAQ page and in our terms of service. In the meantime, thank you for your time and for giving us a try. I hope to connect with you again in the near future. Best, Roxanne
Hannibal
Ich habe ein Probeabo abgeschlossen und gekündigt. Diese Kündigung wurde mir auch per Mail bestätigt. Trotzdem hat man mir weitere Linsen zugeschickt und auch abgebucht. Die Begründung bei Nachfrage: Angeblich hätte ich einen zweiten Account erstellt, was selbstverständlich nicht der Wahrheit entspricht! Offensichtlich findet man bei den mangelhaften Kontaktlinsen keine Abnehmer, sodass man schon zu zweifelhaften Methoden greift. FINGER WEG von diesem Abo-Modell.
Response from Hubble ContactsFeb 8, 2021
Vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung abzugeben. Es tut uns leid, dass Sie von unseren Erfahrungen mit unserem Kundenservice erfahren haben und dass Sie Probleme beim kündigen Ihres Abonnements hatten. Wir möchten gerne um die Möglichkeit bitten, Ihre negative Erfahrung mit unserem Team zu untersuchen und mehr darüber herauszufinden. Bitte kontaktieren Sie uns unter [email protected] unter dem Betreff „ATTN: Trustpilot“. Wir werden mit Ihnen zusammenarbeiten!
Mr R.
Non existent customer service from these clowns. Like many others, fooled into getting cheap lenses then signed up for a subscription. Sent lenses back and weeks later I'm still waiting for a refund. AVOID THIS COMPANY
Response from Hubble ContactsFeb 14, 2021
Hi Mr. Rowley, Thank you for taking the time to leave this review. I’m very sorry that your refund has been delayed. I would love to find out more about what happened so that we can make this right. Let’s get on writing and address this ASAP, we value your business. Please contact us at [email protected] with the subject line "ATTN: Trustpilot" when convenient. All the best, Roxanne
