Emily V.
Many ripped and torn contacts
I started to wear contacts at the end of last year, the trial brand I was given to try was great but super expensive. So my eye doctor recommended hubbles $1 contacts that they are very similar but at a great price. The first couple of months were great! I loved them! But with the last two months they have really let me down. I have had easily 7 contacts that where ripped or torn. Today I open one of the contacts and it was ripped in half so I throw it away open another one put it in my eye and blinked and something wasn’t right. I took it out and it was torn.
Response from Hubble ContactsJun 2, 2021
Hi Emily, Thanks for taking the time to leave this review. And we are truly sorry to hear about this experience you had with our lenses. We take quality issues very seriously, and thank you so much for bringing this to our attention. As I understand it correctly, our lenses are working for you, except for these bad batches that you received from us recently. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Sincerely, Cynthia