Mikayla S.
Terrible and CHEAP!!
Terrible, CHEAP company. I used Hubble for years but called to cancel 6 months ago because my eye Dr. strongly advised against using the brand, as well as they don't make contacts with the measurements I need. I checked my bank account this morning and had been charged by them! I called and they refused to refund me THIRTY NINE DOLLARS!! How cheap can they get?? I even provided my prescription that clearly shows I need contact measurements they don't make!! I'm shocked at how poor their customer service is. As I said, I had been a loyal customer and purchased from them for years! Absurd. I can't stand companies like this. I had to call my bank and dispute the charge. Will never use or recommend Hubble.
Response from Hubble ContactsJun 10, 2021
Hi Mikayla, Thank you so much for taking the time to leave us this review and for bringing this issue to our attention. We are so sorry to hear that our lenses are no longer working for you, and as much as we would like to have you here with us, one of our main goal is to provide quality lenses that fits perfectly to our customers. That being said, we don't see any reason why your account would not be cancelled so we would like to investigate what happened. For us to investigate further, please feel free to reach out to my team at [email protected] with the subject line "ATTN: TrustPilot" and provide us with all the information we need. Thank you! Sincerely, Cynthia