Emily A.
Poor quality materials, substandard technology, inferior lenses. Ridiculous fake customer service “department”. Refuse to cancel for you.
No innovation, substandard quality lenses. Uncomfortable and very outdated materials and technology. Fake customer service names (all Christie, Cristy, Cynthia or Cindy) with copy-paste fake review replies. Modus operandi: Charge vast swathes of customers after they cancelled and refuse ANY refunds after doing this. Imprecise method of measuring eye shape and size too. Please go with lenses direct or other up to the minute providers of lenses. Cancelled in good time as moved to Spain for work - because I didn't answer follow up email trying to persuade me not to cancel, they still charged me two weeks later, still sent the package to the UK, and refused a refund unless I flew back to the UK and sent their poor quality product back which I had already cancelled. Told them after 12 email refund refusals to just keep the 27£ (which is what they are relying on you saying.) Order 570368 Good luck with Hubble...
Response from Hubble ContactsJun 23, 2021
Hi, Emily, Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses and that you have had some trouble cancelling your subscription and getting your order refunded. I have attempted to look into this for you; but we do not have sufficient information to find your communication records with our team, so I will have to ask you to send us an email at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thanks! Best, Cristy




