Hubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
hubblecontacts.com
Website
hubblecontacts.com
Category
Vision & Hearing
Listed on Five Star Index
2026
About these reviews
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The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
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My daily contacts don't last maybe 6 hours or so dry they fall out. It's really not worth $50 a month unless you absolutely have no other choice.
Response from Hubble ContactsJul 14, 2021
Hi Michelle,
Thank for you for taking the time to share your feedback with our product. I am sad to hear that our lenses did not do wonders on your eyes, as much as we want everyone to love our contacts, all lenses are brand specific so this won't work for everybody especially if you have dry eyes. If there's anything we can do with your account since our contact lenses is not best suited for you, feel free to reach out to [email protected] with the subject line "ATTN: Trustpilot" so we can further assist. Thank you again for your honest feedback!
Sincerely,
Cynthia
NH
NH
Absolutely terrible
I signed up for a trial to test these contacts out, and found the contacts to not be good at all. The contacts feel cheaply made and do not work properly, they left my vision blurry and strained. They’re uncomfortable in the eye. I cancelled my subscription because of this.
I recently saw that i had been charged for a months worth of contacts. I got in touch with customer service, who told me I could return the contacts when I received them. Following unclear information from the customer service rep, I was under the impression that there was a returns label inside the box, but found this was not the case. So I now have an opened box of contacts that I cannot use and cannot return, and I’m £30 down because of it. And customer service are completely unhelpful, and have resorted to sending automated prewritten emails that aren’t at all relevant to my issue. The whole cancellation and returns process is made unnecessarily tedious, and deliberately so. Go elsewhere for contacts!!!
Response from Hubble ContactsJul 8, 2021
Hi there,
Hope all is well and thank you for taking the time to leave this review. We are truly sorry to read a review like this, as this is definitely not what we want for our customers to feel and experience with us. We totally understand you and where this frustration is coming and I am hoping that I could be of help to you. It's sad that our lenses did not work out but still thank you for trying us. All prescriptions are brand specific so our lenses would generally not work for everybody and as for it's quality, we can assure you that it's made of good quality materials. Regarding your feedback about our return process, I sincerely apologize if we might have given you the wrong idea on how it works and leaving you confuse about it. We strive for the best customer experience and I am so sorry that you are not satisfied with what you got so I would like to personally check what happened and review your account and I will have to ask you to send us an email again at [email protected] with the subject line "ATTN: Trustpilot" so we can figure out how we can be of better assistance to you. Thank you for leaving this honest feedback and have a good day!
Sincerely,
Cynthia
RE
Rebekah
Was with Hubble for just over two…
Was with Hubble for just over two years, generally surprised I lasted that long. Cancelled my subscription and still had about six months worth of contacts to get though. They're incredibly uncomfortable, scratchy, people would comment frequently about how red my eyes looked and I would be in genuine pain wearing them. Hit or miss if a contact lens is going to be comfortable or not, more recently I've found the lenses to very drying. My eyes are currently watering and I'm in a lot of discomfort. Really wouldn't recommend.
Response from Hubble ContactsJul 7, 2021
Hi, Rebekah,
Thank you for taking the time to leave this review! We appreciate that you've been our customers for over two years. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eyecare professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries.
Best,
Cristy
JE
Jessica
Service après vente
Service après vente, absent, pas de retour, j'appelle et je n'ai personne au bout du fil, je veux annuler mon abonnement !
Response from Hubble ContactsJul 23, 2021
Nous sommes vraiment désolés d'apprendre votre expérience. Nous aimerions vous aider avec ce problème. Veuillez nous envoyer un e-mail à [email protected] avec la ligne d'objet "ATTN Trustpilot". Nous pouvons également y annuler votre abonnement par e-mail. Merci!
VA
Vanessa
nicht empfehlenswert
Also das 1. Paket fand ich gut. Das Abo an sich ist auch keine schlechte Idee.
Aber ab der 2. Lieferung fand ich die Linsen nur noch schlecht. Das Abo habe ich nun nach einem dreiviertel Jahr endlich beendet. Leider muss man das über einen Anruf machen, bei dem ich beim ersten Mal auch noch einfach aus der Leitung geschmissen wurde.
Zu den Linsen. Nach einem dreiviertel Jahr habe ich nun noch 2 volle Monatspackungen bei mir rumfliegen. Ich versuche sie so schnell wie möglich aufzubrauchen, aber ich muss die passenden Tage dafür auswählen.
Warum:
- Beim Einsetzen fängts schon an. Ich benötige an guten Tagen nur 10 Minuten, an schlechten 20 Minuten. Die Teile klappen ständig um, kleben dann an meinem Finger. Das machen sie weniger, wenn sie sehr trocken sind, das finde ich aber immer super unangenehm. Außerdem hat das Auswirkungen auf den 3. Punkt. (Zum Vergleich: Beim Einsetzen anderer Linsen benötige ich 5 Minuten!!!!) Also brauche ich durchschnittlich 15 Minuten um meine Kontaktlinsen einzusetzen.
- Bei diesen 15 Minuten bekomme ich immer krasse Aggressionen, weile die Teile ständig am Finger kleben, ich tatsche mir gefühlt 100 Mal in 1 Auge und es pikst ständig, weil durch das Hin und Her viele Fusseln auf die Linsen geraten. Einige Linsen haben auch schon direkt am Anfang irgendetwas an sich. Da musste ich dann einfach sofort eine andere nehmen. Was auch immer es war, konnte nicht weggewaschen werden.
- Nach einer Tragezeit von 6 Stunden kleben die Dinger einfach an meinem Auge fest. Das Entfernen ist schwierig und super unschön fürs Auge.
- Die Linsen reißen sehr schnell, sind sehr dünn.
- Durch die vorher beschrieben Punkte ist der Ausschuss auch sehr hoch. ca. 1/4 der Linsen pro Packung schmeiße ich weg. Ist natürlich häufig auch meiner miesen Laune beim Einsetzen geschuldet.
- Weiterhin bekomme ich bei den Linsen nach ca 4h Tragedauer Kopfschmerzen. Da kann ich aber nicht wirklich bestätigen, dass das zusammenhängt. Kann auch nur Zufall sein.
Also alles in Allem:
Kauft sie euch nicht.
Macht höchstens das Probepaket, aber stellt euch unbedingt eine Erinnerung, dass ihr früh genug aus dem Abo aussteigt. Nicht wie ich, zu faul um dort anzurufen.
Ja - das Abo ist nur telefonisch Kündbar.
Nein - nicht am Wochenende.
Wenigstens war die Mitarbeiterin am Telefon nett. Da gibt's nicht zu meckern.
Response from Hubble ContactsJul 20, 2021
Hi Vanessa, erstens: herzlichen Dank für dein ausführliches Feedback. Wir möchten unser bestes tun um dieses zu verbessern! Wir bedauern das Du mit dem Tragekomfort unserer Linsen nicht zufrieden warst. Der BC-Wert (Basiskurve) und der DIA-Wert (Durchmesser) von Hubble Linsen ist für fast alle Kontaktlinsenträger ohne bzw. mit geringer Hornhautverkrümmung (geringer als -1.00 Zylinderwert) geeignet. Die meisten Hersteller bieten Linsen mit nur einem BC-Wert (Radius) und einem DIA-Wert (Durchmesser) an. Der BC-Wert von Hubble Linsen beträgt 8,6 und der DIA-Wert beträgt 14,2. Dennoch kann es natürlich sein das diese Werte nicht für deine Augen passend waren. Solltest Du ausführlichere Information zu unseren Linsen haben wollen, findest Du hier einen Link https://s3.amazonaws.com/hubblecontacts/documents/HUBBLE+Wearers+Guide.pdf
Solltest Du deine Linsen mit einem unserer Mitarbeiter besprechen wollen, kannst Du uns jederzeit per E-mail unter [email protected] mit der Betreffzeile "ATTN: Trustpilot" kontaktieren – dann könnten wir näher im Detail besprechen was genau das Problem beim einsetzen war. Unser Team kann Dir auch eine Ersatzlieferung zukommen lassen, als Entschädigung für deine kaputten Linsen!
Zur Info: Hubble Abonnements kann man übers Telefon, aber auch per Mail oder sogar über unsere Social Plattformen kündigen. Wir hoffen immer das unser freundliches Team unseren Kunden schnellstmöglich helfen kann!
Ich hoffe hiermit auf all Dein Feedback eingegangen zu sein und freue mich sehr wenn wir Dir weiterhelfen könnten ;)
Besten Dank nochmals und alles Gute! Dein Team von Hubble
LU
LucaMisel
Mild discomfort with the contacts and…
Mild discomfort with the contacts and purposefully difficult to cancel subscription. Got 15 days of free contacts though so no loss. Cancel before being charged or don't buy at all.
Response from Hubble ContactsJun 27, 2021
Hi Lucas,
Hope you are doing fine and thank you for this review. It's sad that our lenses did not work out well but thank you for being honest with this. All lenses are brand specific and doesn't work for everybody, that's the reason why we have the free box for you to try. Good thing you were able to cancel your account right away since of course we don't want customers getting billed for lenses that doesn't suit them. I'm just sorry to hear that you had a hard time cancelling your account as we put so much effort on making it easier to cancel, before we used to have calling as the only option to cancel but since we value our customers time, we also do cancellation via email. We do understand that the experience might not be great, but we thank you still for giving us a try. Hope you find the right lenses for you and have a great day!
Sincerely,
Cynthia
AK
Avantika K.
Terrible lenses causing allergic…
Terrible lenses causing allergic reaction in my eyes. They refuse to refund it.
Response from Hubble ContactsJun 27, 2021
Hi Avantika,
Thank you for taking the time to leave us a review and we are so sorry to hear that you had an allergic reaction to our lenses. All lenses are brand specific and doesn't work for everybody, that's why we have a free box for customers to try. We would like to further check your account and see what we can do in this situation. To be further assisted, please get in touch with our team at [email protected] with subject line "ATTN: Social" and we’ll take a good look into the issue.
Sincerely,
Cynthia
TB
Tolu B.
Quality of the contacts are poor
After purchasing my first set of contacts, Hubble tried to charge me for my order less than a day of its arrival. I held off until I tried them out. After 3 attempts to familiarise myself with them, I found that the contacts extremely uncomfortable and incredibly poor in quality. They constantly made my eyes water and they were difficult to wear for more than 5 minutes. Only positive thing about the experience was that the cancellation was smooth and I wasn't charged any additional costs.
Response from Hubble ContactsJun 24, 2021
Hi Tolu,
Thank you for taking the time to leave us this review and I hope that this response finds you well! We totally understand the feedback because all lenses are brand specific and doesn't work for everyone. We are just sorry to hear that this did not work for you. With regard to being charge prior to receiving your free box, that's something that we'll totally look into with the courier since we used a third party provider for that and thank you so much for bringing this to our attention since we understand that customers must need to try the lenses first before being charge with a subscription. Though we do have an option to manage the account to avoid any premature charges, I would say that our shipping should be inspected as well to make sure that it's performing its duties. Even though our product did not work out for you, we very much appreciate you mentioning that it's very easy to cancel with our company, that's something we can assure future customers. Again thank you for the honest review, take care and stay safe!
Sincerely,
Cynthia
