Joe C.
Great for the most part .
Great for the most part .. except when you need to cancel or pause the subscription. I do not wear contacts everyday so I am ending up with a surplus of daily contacts. You can adjust the delivery frequency, but can't full on pause or cancel without calling.... I hate calling. And I think companies that require the customer to call to cancel know that people will procrastinate making that call, thus getting hit with the bill a few extra times.
Response from Hubble ContactsAug 11, 2021
Hi Joe, Hope you are having a good day! We totally understand the feedback but we are still very grateful that you consider your experience with us great and that thank you for taking the time to leave this review. It's very understandable that you find it inconvenient to call us when pausing a subscription, however skipping is an option you can definitely do on your own, it's another feature aside from changing the frequency. As for cancellation, we really require for customers to call so we can really gather data as to the reason for deciding to cancel, however we do understand that not everyone has the ability to call or has time to do one, that's why we do have a helpdesk that can definitely help you with that, in case you need any assistance with cancellation or any other concerns, feel free to email us at [email protected] to be assisted right away. Thank you so much! Best, Cynthia