Mozee
Yeah... no! Don't bother... product and customer services are terrible!!!
Seemed a great offer... so I applied! After the trail I noticed sometimes lenses would have that scratchy feeling as if there was dirt in between my eye/lens. I tried to cancel, only to find hubble only has an unsubcribe (to emails) button! (Well played hubble, you crafty sods!) Another issue is that since April 21, even though hubble have made the package smaller, the post man kept leaving a calling card stating the package was too big to fit through letterbox! (We then found out it was because my dog barked and the postman was too scared to come to the door!) But the fact is this... Royal mail aren't delivering my package, but Hubble are still charging!!! The fix? I've just been told about daysoft lenses, which I have now paid a few bucks extra, but get x3 the amount of high quality lenses, which I can wear for hours... instead of dry itchy eyes after 9 hours of Hubble lenses!!! I would like my money back for undelivered items... feel free to to the leg work as I work the same hours as Royal Mail and when I finish work, cannot make it to the post office to collect a package with may not even be there!!! I've had NOTHING from you since April!!! Free trails are great... giving people no option to back out is a nasty move on your part... and if there is one, its ridiculously hard to find!!! Thanks but no thanks Hubble, I'd recommend that your customers go to Daysoft lenses as they have a quality product AND someone I can speak to!!!
Response from Hubble ContactsAug 12, 2021
Hi Mozee, Hope all is well today! I truly understand the frustration and thank you so much for bringing this to our attention because this might be a shipping issue not just happening to you but to other customers. We will definitely check as to what's causing this very huge inconvenience so we can look for alternatives on delivering your packages and hopefully fix this issue altogether. We are truly sorry for this big trouble that we may have caused you, please let us fix this by sending us an email to [email protected] with the subject line "ATTN: TrustPilot" include your information so we can check your account and come up with solutions to the problem. Again, my sincere apologies for this experience you had with us. Sincerely, Cynthia