Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsAug 20, 2021

Hi Krista, Thank you for taking the time to leave us a review and for getting our attention towards this. We are so sorry for this huge inconvenience that we have caused you, we definitely want our customers to get their correct prescription so we would like to check your account and hopefully solve the issue quickly, so please send us an email at [email protected] with the subject line "ATTN: TrustPilot" and we are happy to assist you right away. We appreciate that despite the experience you had with us, you still highlight the positive in our company. Thank you for this and we'll be waiting for your email, have a great day ahead! Sincerely, Cynthia

Response from Hubble ContactsAug 18, 2021

Hi Mike, Thank you for taking the time to leave us this review. I am personally sorry to hear about this issue, because one of our goal here in Hubble is to have an easy cancellation process since we do give our customers the liberty to decide what is best for their eyes. We totally understand the frustration about not having the option to cancel online, which I totally agree that it would be the most convenient way to cancel, however we would like to have the opportunity to talk with customers via phone, to have a human touch in this past face world, by this way we are able to gather information straight from our customers on things that could help us improve as a company. But we do understand that not everyone has the time to call, so we have our email helpdesk always available to assist. On your case, you've mention that you haven't received a response yet so we would like to check what happened and we'll take care of this for you. Please send us an email at [email protected] with the subject line "ATTN: TrustPilot" and we'll be glad to process your request. Sincerely, Cynthia

Response from Hubble ContactsAug 18, 2021

Hi there, Hope all is well! Thank you for taking the time to leave us this review and for getting our attention towards an important matter. We are truly sorry to hear about the experience, we would like to definitely check what happen so we can be of assistance to you. I do understand that you've already emailed and called us but if you can please send us another email or give us a call and be specific on the issue like your review, that would be of great help so we can dig deeper into this. Please contact us at 1-844-334-1640 or [email protected] and we’ll be more than happy to take care of you. Sincerely, Cynthia

Response from Hubble ContactsAug 18, 2021

Hi, Arianna, Thank you for taking the time to leave this review. It's wonderful to hear that the subscription delivery system is working out so well for you and we will always be happy to provide high-quality lenses at an affordable price. :) Best, Cristy

Response from Hubble ContactsAug 11, 2021

Hi Rosella, Thank you for taking the time to leave us this review and we are so sorry to hear that you feel this way towards our company. Yes, we are a subscription based program and this information is available on the site when you check out an item, our FAQs as well as on the confirmation email of your first order. We do understand that sometimes people missed this but believe us when we say that we don't want our customers to be tied up into something that they don't want. It's very easy to cancel with us, you may do it via phone or email. As for the returns, this information is also available on our FAQs, but I totally understand that you are not aware that a box is coming. We really apologize for the inconvenience, if there's anything we can do to help, please don't hesitate to reach out to [email protected] with the subject line "ATTN: TrustPilot" and we'll assist you right away. Sincerely, Cynthia

Response from Hubble ContactsAug 18, 2021

Hi, Elaine, Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. If you want to cancel your subscription please send us an email at [email protected] with the subject line "Attn: TrustPilot" and we'll be more than happy to help out. Best, Cristy

Response from Hubble ContactsAug 12, 2021

Hi Cece, Hope all is well! Thank you for bringing this to our attention, and we are very sorry you had a bad experience with us. We totally understand the frustration, I assume that our lenses did not work out for you resulting into the decision to cancel. All lenses are brand specific so it doesn't work for everybody that's why we strive better for our cancellation option to be easy and doable, we can do it via phone as well as email so we are just sorry to hear that there seems to be an issue with processing your request for that. We would like to definitely investigate what happen so we can correct it especially that you've mentioned about receiving ripped lenses, quality is definitely on top of our priority and we don't want any customers to received unsatisfactory product so please reach out to [email protected] with the subject line "ATTN: TrustPilot" and we are happy to check this for you. Thank you so much! Sincerely, Cynthia

Response from Hubble ContactsAug 12, 2021

Hi Sahil, Thank you for this review and we are so sorry to hear about the experience. There seems to be a misunderstanding on this issue since we definitely accept returns from Canada as long as the shipping box is unopened and it's return 15 days upon receiving the lenses. We are certain that we can help you with your concern as long as the parameters for returning packages is met, so we would like to investigate what happened and rectify things that needs to be corrected. Please reach out to [email protected] with the subject line "ATTN: TrustPilot" and my team will do its best to help you! All the best, Cynthia