HSN, Inc.Reviews of hsn.com

HORRIBLE!!!!!! BEWARE, DO NOT ORDER FROM THIS FRAUDULENT COMPANY. THEY WILL CANCEL YOUR ORDER AND STILL KEEP YOUR FUNDS!!!!!!!!!!!!!!!!!

I ordered my high school Senior 2020 an Apple Macbook Air while the show was running Sun 3/29 (plenty in stock), received a call on Tues 3/31 to confirm my order, to only receive an email today Sat 4/4 that my order had been cancelled due to their processing error and no more items were in stock. They offered nothing to compensate for their error only a measly I'm sorry. So not only has my daughter had her ENTIRE SENIOR YEAR cancelled due to COVID19, but now she has had her graduation gift cancelled due to HSN's incompetence of handling my order; terrible customer service.

I recently had the worst CS experience with HSN. I ordered an Origami desk. It arrived damaged. I did an on-line exchange. The second one was damaged. I was having so much trouble getting them back into the box that I was in tears. I called CS and learned that their is no pick up included on their shipping label. I was stunned. I am 67. I have a flight of stairs and I do not drive. I was told by CS to find a way to return the damaged items or pay for them. I was beyond tears. If I were a lesser person, I sure wish I was, I would have taken a hammer to those desks and just sent them a piece that I was able to manage. But, I didn't do that. I paid a co. $152.00 to pick them up in the wretched boxes and get them to the post office. What a bitter experience. I was so mad that I boxed up everything, every craft item that I had bought from HSN on my last spree, and sent them back. The post office picked them up and now I am done with them. My little fit cost me a lot of money. Shame on me for falling for their on TV sales sharks that convey, with urgency, to buy now. Ethics are out the window, but I made the choice so shame on me and shame on them.

This is the first and last time I’ll order from HSN! I cannot afford what I ordered bc of what’s happening with the corona virus and they are making me pay for shipping to return this product!! Some company! I work in the front line! I’m a healthcare worker!

I hate your website why did you mess with it.

I placed an order for a very good price on a Dyson vacuum cleaner before I read the reviews here. This website was originally a TV shopping network which transitioned to online shopping for the most part. While the transition of moving from TV to web is simple, HSN has clearly not changed their policies to match the modern-day era. They have very good promos occasionally for certain products which are priced much lower than other places. I've been a customer for over a decade and I purchased things from HSN between $20~40. I haven't had issues but I can't imagine buying anything an expensive product and running into issues. 1. To me, I don't care about shipping costs. If it's too high, I simply don't buy. But if HSN wants to actually make money, perhaps they need to negotiate better shipping prices or somehow offer it at no cost (such as adding it into the item's price which is what most retailers do anyway). 2. Their return policy is not very flexible and there's no free returns. Even with smaller items, if you think you might not like it, you can't return it for free. I have no problem with that, but that's probably not desirable for people who may have purchased large pieces of furniture. They also have a very short return window even for high-priced items. 3. I wouldn't buy any electronics from them. Just browsing, I can tell the electronics are of poor technical specifications. Most shoppers aren't knowledgable about technology and so when the host up-sells the item as if it's an amazing bargain (usually a bundle), it probably isn't. This is mostly for laptops and tablets. 4. They take a while to ship out your item. I could wait patiently, but nowadays when most retailers are competing with each other, almost every place offers a very quick handling time. People have no incentive to buy from a website that takes 3-5 days to package your order and then another 3-5 days to ship if they can find it elsewhere quicker and at the same price 5. Their "Address Line 2" in the checkout form doesn't work for me. I don't think it ever did. When I input apartment number, it would just save itself but not show up. I ended up writing my apartment/floor number on the "last name" field. 5. This doesn't affect my rating: They're very good at advertising and marketing items as if you really need it. The truth is, you probably don't. When you see something that seems promising, read the reviews, research the item outside of HSN, and then see if it works for you. I feel like so many things they show are complete junk. The consumerist mindset that they take advantage of, lures thousands of people ordering things they don't need. HSN is very good at it. If you find shredders, printers, vacuums, phones, PCs, blenders, etc. priced really well here, you could probably check Costco or BJs to see if they have the same pricing. At least you could see it in-person, try it, and return it if you don't like it or if something is wrong. They refund you fully (within terms) and don't ask questions.

Only reason I am giving 1 star is so I can leave a review! Do not use flex pay with them! They will pull your payment before they even know if flex pay is available to you! It will take a lot of time and effort on your part to get the money back not to mention time from your bank! Customer service is the worst! They will get rude if you question their explanation and continue to give you the run around. I have never had anyone take money before they approved you for something! They work backwards and it’s kind of stupid! They just do not have it together at all, customer service never seems to have a clue and you will get a different reason or explanation each time and never get it fixed! I will have to go to my bank and let them get it done! Will never use them again! Useless

I ordered a smokeless grill it was delivered to wrong address which was a vacant house hsn said I still have to pay for it I believe it was a computer error very disrespectful never again QVC from now on shameful!!!!!!!!!!!/÷%^^*%&^