HSN, Inc.Reviews of hsn.com

I ordered an expensive smart TV, the TV came to us damaged. Immediately sent it back, I was told the new one would be sent out again in 7-10 days, that was fine. It took about 20 days for them to pick up the damaged tv. Called them again, TV can't be shipped until the damaged was picked up, was again told it has been shipped, should have it in less than 10 days. 14 days later, I call asking if it had been shipped, they tell me yes, should have it in 10 days. 3 weeks later, I call again, I'm told yes, it has shipped should be there any day. Call again 2 weeks later (today) I'm told they are out of TVs and I was issued a letter today that I would not be receiving the TV. So why was I told multiple times it had ACTUALLY shipped? So, I've actually made a payment, that now I get to wait 30 days to recieve. WORST customer service I have ever expericenced. I just closed my credit card with them, because I'l never buy anything again.

I ordered a breakfast sandwich maker from HSN and it arrived 4 days sooner than estimated. The quality of the product was good, as expected, and HSN just gained a loyal customer :) I haven't had to deal w/customer service, but so far my experience has been very positive.

I have been shopping with HSN now for years. Before the WWW the deals always seemed so good. But now that we have the power to search the WWW and see hundreds of stores carrying similar products at sometimes lower prices then HSN i haven't shopped here as much. However I must say i have found deals on HSN that aren't always available online at better prices.

I am very unhappy with HSN overall. I have bought many many items over the years. The quality on the DG2 clothing and on Jay King Mine Find jewelry has gone down dramatically. Despite many reviews on the HSN website stating poor consistantcy on sizing and poor quality and quality control issues on these two lines of products HSN hasn't appeared to have addressed these issues. Then when you use their 30 day money back guarantee too many times because of these quality issues they cancel your account without warning. Their customer service told me they had sent a letter, I never received letter. I asked them to review my account and consider reopening given all the products I had bought from them over the years. They indicated that they would review and would let me know by phone their decision. When I called a month later to inquire if they had reopened my account, they indicated that they never review closed accounts and that the previous customer service agent was mistaken. Very poor customer service and very poor communication. Also they need to qualify their 30 day money back guarantee to indicate that that's as long as you don't return too many items.

I bought green pans from chef Todd;they didn't work like advertised.I followed instructions and seasoned them.They worked for about a week.I have to oil them every use just like cast iron pans .They had me open up a credit card to save 10% what a hassel on thir web sited to pay bills!! Later on a cooks contry program they explained that they don't work like advertised and will lose the anti stick in a few weeks just as I found out to late

I have used HSN.com and had great results. I bought a product and was given the option to pay in 5 payments. I also received coupons to do the same on 2 other products. I recommend HSN.com