HSN, Inc.Reviews of hsn.com

Don’t order from HSN! We ordered 2 NFL footballs on 9-4-21 for Christmas gifts and received confirmation that our package would be delivered within a month but that’s when the joke started! Every couple weeks we received an email that our order would be delayed. I spoke to customer service the first week of November and they assured me delivery would be 11-22-21. No sign of anything except another email that we would receive it 12-7-21. Again nothing except a email promising delivery on 12-24-21. THAT DAY we received an automated phone call that our order was canceled! A phone call to customer service was worth nothing; they said the manufacturer stopped making them (but the website says we can order!) and we can receive a refund plus a $5 credit to use within 30 days. No thanks, we will never order from HSN again.

Order P.S got confirmation number ,HSN took the money out my account ,Checked my order status a few days later ,only to find out the order had been canceled, Wasnt notified by phone or email,called customer service the agent said they wanna speak with me to see if it was fraud. Nobody reached out . Then agent said I can refund your $1400 in 2 hrs , Ok do it then ,Im sorry I cant ..... unprofessional will never use them again or recommend them either...

Order an NFL blanket for a Christmas present, opened the box and was the wrong team, contacted customer service, was told sorry and will resend it and will arrive 12/27. Great Christmas present...2 days late...and was told sorry best we can do....no offer to give any sort of deal or try to get faster, just deal with it. Worst ever company to order from....dont waste your time or money, order elsewhere

I have been very happy with HSN during this holiday season 2021. All of the items have been delivered very quickly and they have offered LOTS of free shipping. Their sister station QVC has been a bit of a nightmare with delivery and very little free shipping comparatively.

A one is the only option or there use it would be zero. I purchased a computer on the 18 financing plan and they will not honor it. I’ve called after the billing appear wrong and their cc dept had me call them. When it aired on TV it was an option which I agreed to but they did a one time billing. I called once I realized it and they will not change the terms. BEWARE they are not honoring what they offer!!!😡😡😡😡

My order never came. Upon chatting numerous times on line with customer service, I was assured THE DATE of NOV. 30. Keep in mind my order was placed a LONG TIME AGO. I contacted them via phone...... they told me I’d be contacted by mid DEC. if my item was not going to be available. Huh????? NEVER will I order again!!!!

I purchased a tv on flexpay after my money was taken ..my order was cancelled..308 dollars which I haven't received back into my account..contacted customer service .twice FRIST time 24hrs my money would be back . second time 72 HRS..it takes a few seconds to take my money and tie my funds up..now I have to wait until they get ready to return my money class action lawsuit..I'm not the only customer with this complaint..MAD 😡😡😡

It is too bad that HSN is so awful! You find something you like and order it. Then you wait. You may get it at some point but ALWAYS 2 - 10 weeks later than they state. AND the best part is after you wait a week, 2 weeks and then they just cancel the order. This is so screwed up! If they don't have products, then don't sell them!! People just need to stop purchasing products from them. They are part of a company that owns Frontgate, QVC and others. I have never had a problem with Frontgate so it is probably just senior/executive management at that brand. Consumers need to rid the world of pathetically poor companies! It can be done. Plenty of good companies.