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HSN, Inc. (hsn.com) has 406 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Diane B.
Beware of shopping on HSN. I returned a supplement that smelled putrid. The CSR located my return and stated that my payment would be returned in full. On my bank statement it showed that they debited $7.95 separately!( a return fee) I am not shopping on HSN any more!
Kathy
The first time buying from HSN and had to return the items because I was not satisfied with them and called to see what needed to be done to return them and was not told I would be responsible for the cost of return. When I called to talk to a manager about how miss leading the website was about return policies he/she was not helpful and told me that the only way shipping would have been free is if the items are broken. HSN is not a good place to shop. Call them before you decide to buy off of them to make sure you do not have to pay out of pocket for returns. This shopping channel is a ripoff.
Colin
Ordered a new mattress with HSN based on a recommendation from a friend, ordered and paid for - after 5 days still shows packing, after 6 days CSR says it is weather delay, 7 days CSR says it has been picked up by UPS - UPS shows label created awaiting pick up - 8 days CSR says warehouse closed and they cannot check - different reasons from each CSR - first time buyer, last time buyer with HSN
MJB
HSN has begun selling items through second vendors. These items do not carry the return policy of an HSN item, and you do not know this until something is wrong and you need to return it. Not only will it cost you to return the item, all you will get is spendable cash as your return. There will be no credit back to your credit card.
james B.
Hsn makes fake accounts and charge you and if you don't make payments on fake accounts they send you 2 collections don't get a hsn card and if you do becareful they are crooks
Soroush M.
The customer service is awful! I asked them why they cancelled my orders, and I was told to buy from other sellers. I am still shocked! They get no responsibility. Be aware and never buy from this site.
Anabel L.
Ordered a bookcase from HSN. They sent an order confirmation to me. Then,the very next day, sent me another email saying my order was cancelled. I called to find out why it was cancelled. Very rude woman on HSN line told me they could not verify my information. I asked her to explain, and she said WE JUST CAN"T VERIFY YOUR INFO. No explanation,just a very rude woman. There is nothing wrong with my information, because I use the same credit card at QVC with no problem. I will NEVER shop at HSN again....due to the rudeness of this woman,and more importantly,she could not give me any reason that my info couldn't be verified. I think they did not want to sell the item at the confirmed sale price. What other reason could it possibly be??? HSN is a scam,with very rude customer service. GOODBYE HSN. I am a QVC customer forever.
Meagan B.
If I could rate a 0 star I would. I ordered 2 ornaments in mid October and was told they would be delivered within 10-15 days. I am still waiting for them. Every I have emailed customer service they reply with the same 2 automatic emails on rotation and do not actually reply to your questions. When I ask for reimbursement or for order to be cancelled, they just do not reply.
