The Home Service ClubReviews of hscwarranty.com

Best home warranty, Kevin at ext 5030 was so friendly and kind didn’t rush me like other companies and got me a great deal on senior 5 year plan. Thanks so much please call Kevin at ext 5030 tell him Pamela sent you . Thanks Kevin again for everything you really gave me peace of mind

This company is a scam and their reviews are as well. I purchased the most fully covered and expensive warranty 6 months ago and have not needed it until now. My oven runs but doesn't heat up and makes a noise. When I filed the claim online I put down that the oven works but makes a loud noise. The fan is not working well basically and the oven doesn't heat up properly. I waited 4 days until I finally got a call from the representative to tell me my claim was not covered since they don't cover loud noises. After a long debate I finally explained that the noise was a result of the oven not working. However, if an appliance makes a loud noise IT SHOULD BE FIXED!!!! That means it's about to break down further or worse. The repair person has still not come to my house! This is a shill company who does nothing when you need them! Please save your money on this company! I honestly can not stress enough, their reviews are false. This company is a scam. They are a name only and do not actually provide a service.

This is a company that really seems to care about customer service.

CHECK THEIR 0 STAR YELP REVIEWS!!! REVIEWS WERE SHILL, AND PHONY! CHECK YELP! This is the MOST CORRUPT, ILLEGAL AND DESPICABLE company I have EVER dealt with. Before I start, I will say that the majority of positive reviews here are COMPLETELY, AND BLATANTLY FAKE, phony, and shill! BEWARE, I mean BEWARE of this scam company. I have a FULL ON INVESTIGATION of this company in the works as I am typing this. They also have FAKE AWARDS they claim to of received. Again, this company is PHONY. I have a FULL OUT INVESTIGATION on them right now as I am typing this. I purchased a warranty 3 months ago from someone named AARON Wilson at 1-800-601-1009 ext. 5027 who NEVER sent me my paperwork or receipt, the same as other reviewers have said. I had to hunt him down to get my receipt and confirmation of my home warranty which was an immediate red flag but I chalked it up to him being busy. Move on, not even 3 months later our heat goes out with a newborn at home and nobody is there after 5 pm to take calls after 5 pm EST so you are forced to try to submit a claim online. I won't even go into the details of how difficult it was to get a claim submitted online but I got the claim submitted, got confirmation of the claim and was told I'd get an email or call back "shortly". FOUR DAYS LATER, no call, no email, no NOTHING! I can write a book on how disgusting this company is but to make it concise, it took me nearly a week to get them to send THEIR COMPANY "I.M AIR CONDITIONING" out to our home and THEIR COMPANY THEY SENT said we need a new circuit board and heater ignition control. Total cost was just over $700 and my contract showed these were included, not EXCLUDED PARTS so I expected a quick fix. That is where it went from terrible to horrendous! HSC WARRANTY then sends my claim to someone named JAY SANTIAGO AT 1-800-601-1009 x5027 who CLAIMS is an HVAC supervisor. After a week of hunting him down, leaving messages and getting no response, he finally calls me back and tells me he disagrees with the technician SCV warranty sent and that he is deeming my issue pre-existing and denying the claim!!! We used our heat for nearly 2 years without issue, including two consecutive months before the heat went out this year and HSC warranty sent out their own technician who deemed the issue not pre-existing and which I have written confirmation of! I also have written confirmation of the parts needed to get our heat working and which Jay Santiago at 1-800-601-1009 ext. 5027 declined illegally! Something else to mention and in which I have proof of as I set them up on video recording. When you leave a message for ANYONE, nobody and I mean NOBODY will call you back. However, if you request a call, they must have some legal reason to call you back because each time I requested a callback to my phone number, someone eventually called back and IMMEDIATELY HUNG UP. This was no coincidence as I have VIDEO PROOF of attempting to answer the calls over a three day period and over 20 DIFFERENT CALL BACKS! This company is COMPLETELY PHONY in EVERY WAY. If this isn't atrocious enough, this scumbag, Jay Santiago 1-800-601-1009 ext. 5027 then says he will sell me an entirely new heating unit for 11 thousand dollars! I don't think I have ever written a negative review in my life but this is the worst company on the planet! HSC Warranty should be immediately shut down. I am contacting the attorney general and in the process of filing a law suit against this company. I have never filed a lawsuit in my life either, but this company should be immediately, and I mean immediately shut down. 2 weeks without heat with a newborn and negating their own technician for a measly $700 for warranted parts and service by their own contract!!!! And on top, to negate the claim from someone who has never seen my heating unit and deem it pre-existing when this Jay Santiago 1-800-601-1009 x5027 lives across country in another state!!! In addition, I made sure to get sent the original technician's diagnosis of what I need (and what my contract legally covers) and in where NOWHERE was denied by the actual TECHNICAN who viewed my heating unit in person and who also, in NO WAY SHAPE OR FORM deemed the issue even REMOTELY pre-existing! I am attaching the diagnosis report here. I am currently in contact with the attorney general, I am filing an individual lawsuit as well as working with other people who were completely ripped off by this SHAM company and I will make sure this company gets what is coming to them. If you read my review and continue to purchase a home warranty plan, you get what you fully deserve. Last but not least, Aaron Wilson at 1-800-601-1009 ext 5086 the guy that sold me the warranty is a complete scumbag as well. He answered every single call while working out the details of the home warranty contract I was about to sign, but when I needed help, crickets, he was nowhere to be found, didn't return calls, had to be hunted down as well. Pathetic, disgusting company overall, and they need to be shut down IMMEDIATELY! I am currently in the process of working with countless other people who have been illegally duped by this SHAM company in filing a class action law suit.

Needing to update my overall experience with HSC. I cancelled my contract with HSC via phone conversation & follow-up letter early January, 2020. I was assured by their agent I would receive a refund, prorated once it was processed by their accounting dept. I asked for a full reconciliation of what my refund would be, & again told they do not generally give an overview of how they arrived at any refunds, but the rep would ask. Ob 2/10 I received a partial refund that reflected 1/4 of the amount I felt I should receive. I have continually called numerous times to get a complete refund of what I paid and to date, 4/2, have not received any of the promised return call backs nor any more refunds. At this point, from my calculations they owe me at least a $1200 refund. I highly recommend NOT using this company. They have shown they do not honor their promises in return calls, refunds, and good customer service. After my initial HVAC issue, another warranty problem arose. Unfortunately, again like before, it took several days before HSC responded and by then I had it taken care of. Was told they would not have paid anyway as it was in their estimation what they consider a regular maintenance issue. Earlier this week, my furnace quit working during the night. Upon discovering, filed on-line claim which is the most expedient rather than waiting on hold. Agent responded after waiting almost 5 weeks w/o heat & connected me with a HVAC company who immediately came out & resolved my HVAC issue. The HVAC company is a 5 star company, and they gave great service & promptly identified my problem. The HSC agent who I worked with through claim to resolution was not always available to speak with to get a company out to take care of my problem. The agents I connected with on my numerous calls to try to get someone out to fix my heating issue kept telling me they were overwhelmed with calls, and not enough companies in my area available to service my issue, but that they would keep trying. There was no communication from HSC over the almost 5 weeks it took for me to get service & it was only when I called, waited often over 30 minutes on hold various times did I finally get help.

If I could honestly rate 0 I would. This company is a scam and their reviews are as well. My husband and I purchased a house about 4 years ago, of those 4 years we have been a member with HSC for about 2 years. Of those 2 years we had to contact them twice. The first time it was plumbing issue with a leak in a garage. This was a pretty serious issue. We called them, initiated a claim, and didn't get a call back for about 4 days from the date the claim was submitted. Finally, we had a contractor call us, by then, my husband had contacted someone to help us. The second time, and most recent (10/31/19) our pressure reading on our furnace was over 30 PSI, my husband right away shut off the heat, and we called HSC at 9pm on 10/31/19, They were closed, no one to talk to, so we went online and initiated a claim. No call the next day, so I called them, was on hold for about 30 minutes waiting for someone to answer then to be sent to a voicemail because no one was available. I hung up waited about 15 minutes, called again and the same thing happend, NO answer, then transferred to a voicemail to leave a message. So I did. 3rd day, STILL NOT A CALL BACK. Called again, and AGAIN no answer in their customer service department. I then tried the sales department, someone finally answered, I told them my concern and he said I can't help you with this, I have to transfer you to customer service. Hoping that because he transferred me, someone would answer..WRONG. Same thing, no answer and sent to a voicemail to leave a message. My husband and I at this point are furious. We had to call a plumbing company ourselves to come out because of the seriousness of the matter. We coudn't turn our heat on because of the pressure. 4th day, I called again, at this point, to cancel my contract with them and cx the claim because we already once again took care of the issue ourselves. Still NO ANSWER. Absolutely ridiculous! And we are calling during operational hours. I left another message and this time a very unpleasant message one to get a call back, because we want to cx. SURE ENOUGH, my husband gets not one but 2 calls today 11/5/19 from them. Unbelievable!! We wasted money for 2 years with a company who does nothing when you need them! Please save your money on this company! I honestly can not stress enough, their reviews are false. This company is a scam.

On August 19, 2019 our air conditioner failed on the house we had recently purchased and under warranty by The Home Service Club. I contacted the Home Service Club (home warranty company who we had purchased a 1 year contract with) and made many many phone calls spending long periods of time on hold and after about 20 minutes was usually forced to leave voice mail messages that were never returned. Only because I persisted I was able to speak to several representatives but they never called me back and finally just ignored me as well as the contractor who they told me to use. They now say I did not get authorization from them for the repairs so they don't legally owe me anything. Let's see, I used their contractor and both the contractor and I called them and e-mailed them and they never responded so finally I told THEIR contractor to repair the broken AC unit for a total cost of $1,715 and of course I paid him in full as he did what was needed. We have had a hot summer of 114 degrees here and not having air conditioning for 17 days was a major problem for my family. I have sent by e-mail and by mail the full documentation of the repair and a detailed chronology. They refuse to do the right thing which is an appology for the way I was treated and reimbursing me the cost to get my AC unit working again. They also tried to claim that the unit had not been maintained properly which is also not true. In the home inspection report the blower was given a good rating and the AC unit worked fine for 2 months before the blower motor failed. Thank you, Bruce

Please don’t waste your money and your time with this company, he offer a coverage and in the end denied the claim for wear of the equipment. Customer Service is the worst, in the end you are going to lost your money, time and feeling ripped off.